Arum has announced that is to rebrand the company’s logo and corporate identity have been transformed to reflect this new direction. Now in its 20th year Arum has also said it is updating to its services. Over the past two decades, Arum has been transforming the operations, profitability and customer service of countless clients across…

The financial services industry has committed to providing further support to victims of financial abuse with the introduction of a voluntary Code of Practice. In recent years the financial services industry has recognised the need to address financial domestic abuse and this new Financial Abuse Code of Practice, designed to take forward the Financial Services Vulnerability Taskforce recommendations,…

The Financial Conduct Authority (FCA) has published two consultation papers, setting out its proposals in the event the UK leaves the European Union on 29 March 2019 without an implementation period.  It also set out its approach to the regulation of Credit Ratings Agencies, Trade Repositories and Data Reporting Services Providers. The two consultation papers…

Bibby Financial Services (BFS) has announced that it has appointed Joe Waters as Head of Sales as it seeks to develop its services to small and medium-sized enterprises (SMEs) operating in the South of England. With industry expertise spanning over 30 years, Waters has held several senior positions in financial services, specifically supporting UK SMEs.…

Competition is benefiting more energy consumers but many others, especially the vulnerable, are still getting a poor deal, according to Ofgem’s annual State of the Energy Market report. A quarter (25%) of customers are with small and medium-sized suppliers as more people switched to get a better deal. The market share of the six largest…

The latest Aldermore Future Attitudes study has revealed that a third (33%) of bosses at UK small and medium-sized enterprises (SMEs), equating to 1.81 million* firms with fewer than 250 employees, have personally suffered from anxiety, depression or another kind of mental health problem in the past five years. The report, which surveyed over a…

Fraud prevention service, Cifas, has released startling new figures showing a marked increase in the number young people falling victim to identity fraud. The new figures reveal that Cifas members identified a 24% increase in cases of under-21-year-olds falling victim to impersonation fraud in the first nine months of this year, a significant rise from…

Open Banking has not exactly been welcomed with open arms by the general public. A 2018 survey by PwC revealed that many consumers would rather share their medical information than the details of their banking transactions or bank balances. So it seems somewhat counter-intuitive to propose it might have a role to play in collections when, at…

Since their inception in 1986 the number of IVA’s approved by creditors has steadily increased year on year, (allowing for declines in 2008 and 2015), with 2018 projected to be yet another record-breaking year. The introduction of the IVA Protocol in 2008 gave IVA’s more credibility. The protocol followed working party consultation headed up The…