Latest figures from the Financial Ombudsman (FOS) show that complaints about borrowing – ranging from store cards to payday loans – have risen by 40% in the past year. Concerns have been raised about lenders’ treatment of customers with high-cost loans. Excluding complaints about payment protection insurance, almost one in four complaints to the ombudsman…

Computershare Loan Services has announced that it will continue to administer 45,000 Bradford & Bingley mortgages transferring from UK Asset Resolution (UKAR) to an investor group led by Barclays Bank. UKAR recently announced the sale of two portfolios of buy-to-let and residential owner-occupied mortgages to the investment group. Computershare Loan Services was appointed by UKAR…

Latest statistics from the UK Finance’s household finance for April 2018 has revealed that card spending was 9.8 percent higher than a year earlier. Outstanding levels of credit card borrowing grew by 5.2 percent over the year, down from an annual growth rate of 5.7 percent in March. Other key statistics showed that: Gross mortgage lending in April…

Citizens Advice research reveals limited, inconsistent and patchy support for people with mental health problems. Energy and telecoms were rated the worst sectors for customer service and additional support, while water companies were seen most favourably. The number of people with mental health problems seeking advice from Citizens Advice on utilities and communications issues has…

The latest credit and debit and credit card statistics have been released by Ireland’s Central Bank. The statistics indicate that debit card Point of Sale (PoS) transactions in March 2018 were €2.9 billion, 5percentt higher than the same month in 2017. Debit card PoS transactions accounted for 55 per cent of gross new transactions on…

Fraud prevention service Cifas has announced its conference line up for this year’s annual conference. Senior figures from leading fraud prevention organisations across the globe will come together in London to discuss international approaches to tackling fraud and financial crime. CEOs from South Africa, the US, Australia and the Netherlands will come together on stage…

New research from the Centre for Economics and Business Research (Cebr) commissioned by equity release lender more 2 life estimates that over 65s will have amassed a record £86bn of debt in 2018, up from £78 billion in 2017. Last year’s research predicted that the total debt of over 65s would only reach £65 billion…

UK Finance has published a new report in association with EY which indicates that today’s social media savvy consumer taking advantage of more banking webchat services than ever before. The Way We Bank Now report, reveals that the popularity of services such as Twitter, Facebook Messenger and WhatsApp, is encouraging banks to invest in similarly fast and…

More than half (52%) of people feel there is a negative stigma attached to asking their credit card provider for help if they fall into debt, according to new research. The study, completed by outsourced customer contact specialist Echo Managed Services, surveyed 1,000 UK residents on their experiences, knowledge and attitudes to household arrears. It…

Just under seven million Brits believe they are living debt free despite owing millions, according to the first consumer debt profile from uSwitch.com. The research shows that while three quarters (74%) of consumers are in debt, one in five (14%) don’t realise their monthly bills, for example, their car insurance or store card payments, is actually repaying…