The Fairbanking Foundation has announced a new under its new partnership with housing association Orbit to support customers to manage their money The Partnership will enable Orbit’s front line advisors and 100,000 customers to access the guidance from the Fairbanking Foundation’s independent certification scheme, the Fairbanking Mark, which tests whether financial products such as current…

BSI, the business standards company, has launched a new code of practice that gives recommendations to organisations for protecting vulnerable customers from financial harm that might occur as a result of fraud or financial abuse. Sponsored by NatWest, the code of practice, PAS 17271:Protecting customers from financial harm as a result of fraud or financial…

UK Finance has responded to reports on a call from Macmillan Cancer Research for a change in the law to ensure banks do more to support vulnerable customers – putting a legal and moral obligation on banks to negotiate solutions like mortgage holidays or revised payment plans. UK Finance said in a statement: “Banks and…

The number of county court judgments (CCJs) against consumers in England and Wales rose during the third quarter according to figures released by Registry Trust today. In Q3 2017, 317,793 consumer CCJs were registered in England and Wales rising 24 percent compared with the same period of the previous year. This followed the general trend…

The number of mortgages in arrears of 2.5 percent or more of the outstanding balance fell again in the third quarter of 2017, but cases of possession edged upwards from a historically low level according to new figures released by UK Finance. At 88,300, the number of loans in arrears was two per cent lower…

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