The collections industry is built on people. People who pick up the phone, listen to customers and work with them to find a way to meet their financial obligations. People who let the most vulnerable borrowers tell them their story. People who convey that a debt is more than just a number on a spreadsheet.…

There are not many businesses who haven’t heard of the data protection changes due on 25th May 2018! The General Data Protection Regulation (GDPR) (2016/679) brings data protection legislation into the 21st century digital age, enforcing a risk-based approach on those processing personal data. With stronger rights for data subjects and tighter controls in areas…

Just a few days in to the new year and the Society of Motor Manufacturers and Traders (SMMT) has confirmed what many of us suspected. Car sales fell for the first time in six years during 2017, with demand for diesel cars plunging by almost a fifth. In total, there were about 2.5 million cars…

As we set out on our journey to discover what 2018 is going to bring, I would like to give you some of my ideas on how to improve your management of credit in the coming year. Technology has impacted every aspect of our lives, from the domination of the smart phone to electronic banking,…

It might be well known that the likelihood of recovering an invoice in full diminishes rapidly the longer it remains overdue, but businesses are too often finding that they have little power to affect this process despite their best efforts. Aged debt remains a significant challenge for SMEs currently, not just because it represents money…

Open Banking is on its way. Nine major UK banks are launching their Open Banking APIs shortly after the New Year’s Day hangover has passed on January 13th 2018. From this date, brand new financial tools and services will launch designed to help consumers and businesses make better use of their bank account to save…

As Christmas consumer spending heads towards its final hurdle, retailers will no doubt be hoping for a continuance of the slight uplift in sales as reported by the Office of National Statistics last week. Earlier this year, the British Retail Consortium (BRC) and KPMG reported like-for-like sales across the sector rose by a “meagre” 0.6%…

It has been quite some year for those of us working in debt advice – with debt hitting the headlines in a way not seen since the financial crisis, and services under pressure. If you’ve found it hard to keep track (like the rest of us!), here’s a round-up some of the key developments over…

 The impact that Christmas has on business depends on where you are in the world. In some countries like the US – Christmas is just one day. When you get to a country like Ireland, Christmas starts around the 1st December and ends sometime in the middle of January. To compound the problem for a…

By the end of November, the UK’s largest companies and LLPs should have started submitting their first round of data concerning their payment policies, practices and performance. The Department for Business, Energy & Industrial Strategy (BEIS) introduced this half-yearly reporting cycle from 6 April 2017 with the explicit hope of reducing late payment to SMEs.…

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