Business services and software managed services specialist Civica Group has acquired case management software specialist iCasework.

Based in London, iCasework specialises in SaaS applications for case management, providing cloud software for enterprise complaints management, correspondence management and information request handling including in support of GDPR. Its products are used by more than 100 customers in the UK, Australia and the USA to handle millions of cases annually, across national and local government, financial services and a range of other markets.

In keeping with Group strategy, iCasework adds complementary cloud-based technology and expertise. Its products deliver on-demand case management for a variety of purposes, from regulatory compliance to customer service improvement, expanding Civica’s activity in existing and adjacent market sectors. Available on both public and private cloud platforms, the software is accredited for use in government and is available through the UK Government’s Digital Marketplace.

Wayne Story, Civica Group CEO, said “I am delighted to welcome iCasework to the Group. The business combines a strong team with a sophisticated capability applicable across all of our market sectors, and closely aligned with our software and digital solutions portfolio.”

Hans Grefte, iCasework Managing Director, said “All organisations are dealing with growing expectation from customers and greater regulatory demands. Organisations are increasingly looking to automated case management processes, and we look forward to our increased ability to respond and deliver greater value as part of the Civica Group.”

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