Amicus Commercial Finance’s research showed that of those who have used the bank to help them support their business with working capital or overdraft facilities, nearly a third (30%) wouldn’t describe the bank as ‘helpful’ and nearly half (46%) of SME owners suggested they wouldn’t describe them as ‘flexible’.
Regionally, two in three (65%) SME owners in the West Midlands suggested that they wouldn’t describe their mainstream bank as ‘helpful’ with working capital or overdraft facility support. Eastern (57%) and South Western (57%) SME owners said they wouldn’t describe the bank’s advice as ‘helpful’. More than three in five (63%) of business owners in Yorkshire wouldn’t describe the help from their mainstream bank as ‘flexible’, compared to 57% in the West Midlands and 53% in Wales.
The research also looked at the lack of human interaction available for SME owners when looking for working capital or overdraft facility support. Indeed the three most commonly associated grievances of dealing with a bank through a call centre are that they are time consuming (22%), frustrating (17%) and complicated (10%). Amicus Commercial Finance is offering an alternative by providing a revolving working capital facility based on a proprietary invoice discounting platform which utilises the latest available technology and data extraction methodology.
The firm’s proposition has proved to be very attractive to a broad range of businesses with a turnover between £1m and £20m. Its ‘Intelligent Cashflow’ solution is user friendly, making it straightforward for firms to access working capital. It integrates seamlessly with a business’s accounting system, reconciling sales in real time, updating availability of funds and providing quick and easy access to additional cashflow.
John Wilde, Managing Director of Amicus Commercial Finance, commented: “The research shows a worrying trend of business advice from mainstream banks been rejected or taken on board with negative consequences for SMEs. There is a growing divide between the level of business service and the flexibility required by business owners and the advice being offered by mainstream banks. As working capital and cashflow are by their very nature dynamic, most traditional mainstream systems have failed to keep pace over the last few years.”