1st Credit and Telrock Systems are pleased to announce that the SmartCollect platform is today in full production across the 1st Credit business. The platform allows 1st Credit to execute cost effective SMS and email campaigns to engage with its customers and provides a 24x7x365 self – service capability to its customers through the SmartCollect self-serve portal. The SmartCollect self-serve portal allows customers to complete compliant income and expenditure/disposable income declarations to assess repayment potential, make secure payments/set-up and maintain secure payment wallets and make rules-driven payment plan proposals.
Rob Lemon, Operations Director at 1st Credit, said: “We are delighted to be able to give our customers a range of options for contacting us and managing their 1st Credit accounts. The SmartCollect system allows us to engage with them through their preferred channels, freeing our customer service representatives to speak to those who prefer a telephone approach or need additional assistance.”
Eddie Nott, CEO at 1st Credit, added: “Deploying a digital collections solution is an essential part of providing an excellent customer journey. At 1st Credit we have long invested in ethical collections and constantly strive to improve customer experience. The deployment of SmartCollect is the latest innovation and an important part of the planned expansion following our acquisition by European credit management group Intrum Justitia.”
Mitch Armstrong, Director of Sales and Marketing at Telrock, said “We are very pleased to have 1st Credit as our first live customer of the latest version of SmartCollect which is built upon Telrock’s market-leading SmartService digital engagement platform. We look forward to a long and mutually beneficial partnership with 1st Credit and are grateful to them for their input to the latest version of SmartCollect.”