Collections specialist Grosvenor Services Group has announced two new appointments to its team.

Russell Brewin has been brought on board as head of field operations, whilst Keigley Griffiths has been appointed as a new account manager.

Brewin has 21 years’ of industry experience at NPower, where he was responsible for field operations, debt collection and revenue protection. Keigley, meanwhile, joins the team from Ascent Performance Group Ltd, where she spent six years as client support manager. She will manage day-to-day relationships with the company’s current client roster, as a dedicated point of contact.

Monica Mackintosh, customer services director at Echo Managed Services, said: “These new hires are just one part of Grosvenor’s continued growth trajectory and it’s a really exciting period for the company. They join a team which is dedicated to providing exceptional service to our clients through a tried and tested customer-centric approach. This proficiency in field-based debt collection is a fantastic complement to Echo’s comprehensive multi-site contact centre resource and office based collections expertise and we’re very much looking forward to the exciting growth that lies ahead.”


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