REPORT: Stop the Knock

Mapping local authority debt collection practices in England & Wales

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FEATURE: A customer-centric approach to collections.

How creating a greater emphasis customer experience can improve long-term customer relationships and how cloud technology can enhance this process.

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WHITE PAPER: 10 Golden Rules of outsourced campaigns for contact centre collections.

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WHITE PAPER: Car Dealer Point of Sale Finance
Review of the market for hire and credit products sold by car dealers to consumers at point of sale, such as PCP plans,
hire purchase and personal leases.

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The Full Report price is £1475 for a standard license or £2875 for an extended license. Details on purchasing the full report can viewed here.

REPORT: Vulnerability, mental health, and the energy sector:

A guide to help identify and support consumers

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WHITE PAPER: At Your Convenience

Exploring consumer attitudes towards the use of social data for online identity verification

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WHITE PAPER: Credit where credit is due – scoring the right balance in today’s economy

Aire, the credit-scoring platform that uses Artificial Intelligence to help lenders make more accurate credit assessments, created this whitepaper that looks into the state of consumer debt and finds that outdated credit assessments cause affordability issues for some while causing others to fall through the net.

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FEATURE: Vulnerable Customer Awareness

How are you able to identify vulnerable customers? How important is awareness?

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FEATURE: Affordability and the evolution of lending

New affordability measurements; the evolution of lending and borrowing.

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FEATURE: GDPR Consent is not a New Concept

The features give an in depth overview of GDPR.

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CASE STUDY FEATURE: Street UK launches automated decision engine

The case study looks at how a decision engine platform was created for a short term lender.

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CASE STUDY FEATURE: Nationwide deploys Fintech Solution to monitor risk

The case study addresses Nationwide’s Customer Services and Operations (CS&O) review of its risk management and control systems.

Demonstrating how a Fintech solution improved performance.

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FEATURE: Motor Finance Lending

Over the past decade, there has been a significant shift in patterns of consumer behaviour in relation to purchasing of new cars. The feature asks whether the expansion of car finance has overstretched borrowers?

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GUIDE: CSA Code of Practice

The new revised Code continues to promote best practice in terms of collections activity.

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WHITE PAPER: Five years of Challenge and Change: Payments, Collections and Recovery in the Water industry

A Capita report highlighting how improving payment collections and recoveries will help the water industry meet the challenges of increasing regulation and rising customer expectations

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FEATURE: Technology & Reputation Risk

The price of an undelivered email Mobile payments, online banking and apps mean customers increasingly interact with banks and credit card companies through digital platforms. This feature examines the effects of technology upon reputation and the risk factors.

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T

WHITE PAPER: Consumer Debt Report 2017

The ‘TDX Group Consumer Debt Report 2017’ examines the attitudes of more than 2,000 UK adults to understand their views on the money they owe.

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WHITE PAPER: “Smart” is more effective than “New Improved” Collections Technology

Unprecedented urgency is fuelling collectors’ quest for efficiency and effectiveness in all aspects of their business. Today more than ever there is a greater need in addressing the priority collections needs within your business. Those demands increasingly cannot be met by legacy technology. New “smarter” technology gives collectors an edge over “new and improved” legacy solutions. Telrock has developed a white paper guide to Collections for you to identify the key smarter capabilities which could make a difference to your company’s collection performance.

By downloading the white paper you will learn about integrated end to end Collections and Recovery platforms:

• Built for the cloud systems
• Real-time processing
• Innovative “smart” agent workbench solutions

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FEATURE: Innovation in Digital Collections Technology

The importance of addressing the priority digital collections needs within your business. “New and improved” technology is touted as the solution to the collection industry’s growing complexity. But just as endless “improvements” overhyped in grocery products lead to consumer distrust, technology-solution claims deserve a similar sceptical reaction.

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WHITE PAPER: Trust in Technology

This research shows that technologies such as fingerprint recognition, voice recognition and robo-advice hold enormous potential for uses from bank security to mobile payments and investment advice, yet millions of people who could benefit do not trust them because they do not understand them well enough.

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WHITE PAPER: Unlocking the potential of personal data

It’s a phenomenon that’s hard to ignore. The digital revolution has led to an unprecedented explosion of personal data that continues to erupt at an astounding rate. It’s a revolution that has triggered an opportunity for brands to get to know their customers better than ever before. Every click is a reflection of their identity, behaviours, passions and thought processes. In return, those customers benefit from a higher quality of products and services, tailored to their individual needs and delivered with an increasingly frictionless experience.

Callcredit has commissioned a survey of 3,000 UK-based consumers to gain a deeper understanding of attitudes towards, and expectations of, data sharing. Our report also provides action points detailing how businesses and organisations can be better positioned to respond to the emerging Me2B economy.

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WHITE PAPER: Transforming Know Your Customer Operations

The white paper investigates the business process of Know Your Customer (KYC) to suggest that identifying activities that are candidates for digitisation and automation offer a way forward for financial services and other firms looking to improve outcomes for all involved in KYC processing.

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WHITE PAPER: How to get ahead with IFRS 9

With the 2018 deadline just around the corner, 2017 is set to be a crucial make or break time for lenders who are implementing IFRS 9. How to get ahead with IFRS 9’ which covers nine lessons learned from our work with over a dozen lenders on IFRS 9 implementation.  Within the guide we cover:

  • How to judge the right level of proportionality
  • Leveraging existing tools and practices
  • Why you need to audit data as early as possible
  • How to use model validation and sensitivity techniques

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FEATURE: “Is Motor Finance running out of road”

The feature looks at the rise of consumer lending in the motor finance sector and explores potential parallels with the US sub prime mortgage market in 2007.

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FEATURE: “Compliance and Close Customer Communications” – Why Speech Analytics Drives Collections Success

The feature looks at changes in regulatory forces and the impact on the UK debt collections sector.

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FEATURE: Cyber Crime – Fight back against crime and fraud with digital forensics

A look at how forensics digital technology can help enable businesses to combat cyber crime.

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FEATURE: GDPR – The Accountability Principle

With the General Data Protection Regulation (GDPR) implementation date just over a year away the feature examines around its appropriateness and applicability once the UK leaves the EU.

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WHITE PAPER: The borrower is gaining control

Nostrum’s fourth annual report explores how new regulation, technology and market disruptors have empowered the consumer, and the dramatic changes this is now having on today’s financial and lending industry. 

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FEATURE: Managing Risk Governance

The feature examines risk governance and how it can be effectively integrated into your business model.

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WHITE PAPER: Britain’s Credit Blackout

Buddy Loans investigates how much of a struggle it is to borrow in Britain, examining the factors impacting consumers’ ability to secure credit.

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FEATURE: Credit Management, Getting tough with late payments

Questions and answers examining the late payment dilemma and what can be done to speed up future payments.

 

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FEATURE: Collections Compliance

The feature examines the importance of debt collection and compliance qualifications. How your company can address FCA compliance and also enhance your career.

If Training is important to your company and to you then you can get up to 15% off training fees by reading this article and quoting Credit Connect” as a reference.

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Report: PCI DSS in Contact Centres

This report looks at how Contact Centre leaders and Payment Services Providers are meeting the challenges of the Payment Card Industry Data Security Standard (PCI DSS) and card payment security, as well as consumer concerns about card payments over the phone.

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FEATURE: Brexit and How it could affect Debt Recovery

The Feature explores how triggering article 50 will affect debt recovery collections.

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REPORT: Payday Loan Customers Report

Who takes out payday loans and how much do they know about the financial products they buy? Cashfloat.co.uk surveyed thousands of customers to find out. 

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REPORT: The Freedom Report

What happens to people in the years after they have paid off their debts or gone through a DRO (Debt Relief Order) – this was the question posed by UK charity Christians Against Poverty. Findings show that the vast majority take the skills they have learned into the future.

Download

hce-possessions

REPORT: Enforcement of Possessions Orders

Orders for possession can be enforced by County Court Bailiffs under a warrant, but many private landlords have found that this can be a lengthy process. Many appointments can take weeks and, in some cases, months. As a result of this, creditors are facing a continued increase in the loss of rents and damage caused by tenants, as well as the additional management and ongoing legal costs caused by the delays. These losses are running into thousands of pounds, which are often then unrecoverable from the customer who has left the address.

Download

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WHITE PAPER: What to look for in a modern collection platform

Consumer credit collections has undergone a lot of changes in recent years, but that has not been the case for most creditor’s collections platforms. Now, new modern collections platforms are available that are much stronger, much more technologically sound options and creditors need to know what they can get and do with a modern, fully integrated platform. The purpose of this paper is to provide a listing of the latest core capabilities, key features, and platform considerations you should now know about when looking for a truly modern collections platform.

Download

unnamed-1

REPORT: Counting the cost of debt recovery

This consumer research report looks into the current picture of debt recovery processes in the UK and the impact they have on customers, both good and bad. We’ve examined the behaviours, attitudes and experiences of 1,500 UK households to paint a true picture of debt recovery and who’s getting it right and wrong.

Download

whitepaper1

REPORT: Vulnerability Guide for Advice Agencies

12-step guide for lenders on treating vulnerable customers fairly

Lenders are being urged to ask themselves 12 questions on how they treat potentially vulnerable customers, as the industry, Money Advice Trust and Royal College of Psychiatrists launch updated guidance on lending, mental health and vulnerability.

Download

WHITE PAPER: How to get ahead with IFRS 9

With the 2018 deadline just around the corner, 2017 is set to be a crucial make or break time for lenders who are implementing IFRS 9. How to get ahead with IFRS 9’ which covers nine lessons learned from our work with over a dozen lenders on IFRS 9 implementation.  Within the guide we cover:

  • How to judge the right level of proportionality
  • Leveraging existing tools and practices
  • Why you need to audit data as early as possible
  • How to use model validation and sensitivity techniques

Download





Email*

Name*

Job Title*

Company*

WHITE PAPER: Transforming Know Your Customer Operations

The white paper investigates the business process of Know Your Customer (KYC) to suggest that identifying activities that are candidates for digitisation and automation offer a way forward for financial services and other firms looking to improve outcomes for all involved in KYC processing.

Download

FEATURE: “Is Motor Finance running out of road”

The feature looks at the rise of consumer lending in the motor finance sector and explores potential parallels with the US sub prime mortgage market in 2007.

Click to view

FEATURE: “Compliance and Close Customer Communications” – Why Speech Analytics Drives Collections Success

The feature looks at changes in regulatory forces and the impact on the UK debt collections sector.

Click to view

FEATURE: Cyber Crime – Fight back against crime and fraud with digital forensics

A look at how forensics digital technology can help enable businesses to combat cyber crime.

Click to view

FEATURE: GDPR – The Accountability Principle

With the General Data Protection Regulation (GDPR) implementation date just over a year away the feature examines around its appropriateness and applicability once the UK leaves the EU.

Click to view

WHITE PAPER: The borrower is gaining control

Nostrum’s fourth annual report explores how new regulation, technology and market disruptors have empowered the consumer, and the dramatic changes this is now having on today’s financial and lending industry. 

Download





Email*

Name*

Job Title*

Company*

FEATURE: Managing Risk Governance

The feature examines risk governance and how it can be effectively integrated into your business model.

Click to view

WHITE PAPER: Britain’s Credit Blackout

Buddy Loans investigates how much of a struggle it is to borrow in Britain, examining the factors impacting consumers’ ability to secure credit.

Download

 

FEATURE: Credit Management, Getting tough with late payments

Questions and answers examining the late payment dilemma and what can be done to speed up future payments.

 

Click to view

FEATURE: Collections Compliance

The feature examines the importance of debt collection and compliance qualifications. How your company can address FCA compliance and also enhance your career.

If Training is important to your company and to you then you can get up to 15% off training fees by reading this article and quoting Credit Connect” as a reference.

Click to view

Report: PCI DSS in Contact Centres

This report looks at how Contact Centre leaders and Payment Services Providers are meeting the challenges of the Payment Card Industry Data Security Standard (PCI DSS) and card payment security, as well as consumer concerns about card payments over the phone.

Download

FEATURE: Brexit and How it could affect Debt Recovery

The Feature explores how triggering article 50 will affect debt recovery collections.

Click to view

REPORT: Payday Loan Customers Report

Who takes out payday loans and how much do they know about the financial products they buy? Cashfloat.co.uk surveyed thousands of customers to find out. 

Download

REPORT: The Freedom Report

What happens to people in the years after they have paid off their debts or gone through a DRO (Debt Relief Order) – this was the question posed by UK charity Christians Against Poverty. Findings show that the vast majority take the skills they have learned into the future.

Download

hce-possessions

REPORT: Enforcement of Possessions Orders

Orders for possession can be enforced by County Court Bailiffs under a warrant, but many private landlords have found that this can be a lengthy process. Many appointments can take weeks and, in some cases, months. As a result of this, creditors are facing a continued increase in the loss of rents and damage caused by tenants, as well as the additional management and ongoing legal costs caused by the delays. These losses are running into thousands of pounds, which are often then unrecoverable from the customer who has left the address.

Download

unnamed

WHITE PAPER: What to look for in a modern collection platform

Consumer credit collections has undergone a lot of changes in recent years, but that has not been the case for most creditor’s collections platforms. Now, new modern collections platforms are available that are much stronger, much more technologically sound options and creditors need to know what they can get and do with a modern, fully integrated platform. The purpose of this paper is to provide a listing of the latest core capabilities, key features, and platform considerations you should now know about when looking for a truly modern collections platform.

Download

unnamed-1

REPORT: Counting the cost of debt recovery

This consumer research report looks into the current picture of debt recovery processes in the UK and the impact they have on customers, both good and bad. We’ve examined the behaviours, attitudes and experiences of 1,500 UK households to paint a true picture of debt recovery and who’s getting it right and wrong.

Download

whitepaper1

REPORT: Vulnerability Guide for Advice Agencies

12-step guide for lenders on treating vulnerable customers fairly

Lenders are being urged to ask themselves 12 questions on how they treat potentially vulnerable customers, as the industry, Money Advice Trust and Royal College of Psychiatrists launch updated guidance on lending, mental health and vulnerability.

Download

More Reports Coming Soon

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