Credit, collections & insolvency news
Over two-thirds (70%) of UK consumers would like customer service to be more convenient and offer more channels to get in touch with organisations, according to a new report, ‘Customer engagement – the road to 2020’, commissioned by West Unified Communications Services. This shows that contact centres are still behind in offering digital technologies that…
Read more
Kevin Mooney has been appointed to the position of head of business intelligence at Startline Motor Finance. The role will see him take over management of a wide range of information related to the performance of the Glasgow-based motor finance specialist. A graduate of Strathclyde University, Kevin is also a qualified CIMA accountant and has…
Read moreThere has been an 11% drop in the number of job vacancies in the UK’s restaurant sector over the last six months, according to research by Moore Stephens which suggests companies are cutting staff to save on costs. The research indicates that the number of vacancies fell to 32,900 in April 2018, from 36,900 in…
Read more
The speed and scale of digital transformation within the financial services industry is contributing to the emergence of new non-financial risks, according to a new report Sustainable Financial Services in the Digital Age, a joint report from UK Finance and Parker Fitzgerald, comes only days ahead of the introduction of the General Data Privacy Regulation (GDPR) and…
Read more
New research by Intrum suggests that GDPR is unknown to more than one out of four European businesses. The report shows that 27 percent of all businesses in Europe state that they have not heard of GDPR. The report also indicates that every eight (12 %) large corporation, defined as companies with more than 250 employees,…
Read more