Debt recovery and outsourcing specialist, Controlaccount has announced it has appointed Sarah Waters as Director of Business Development. The appointment marks the start of a strategic plan to drive growth into new sectors for commercial debt recovery firm. Waters brings a wealth of experience to Controlaccount; her key achievements in previous sales and account management…

Ofgem has set out its key objectives and priorities to help carry out its principal duty to “protect the interests of existing and future consumers” in a rapidly changing energy sector. A major transformation is underway in the way energy is generated, used and purchased as the UK makes the transition to a low carbon,…

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase industry, has been recognised with a Skills Development Award by the Trade Association Forum (TAF) at its Best Practice Awards 2019. The achievement follows an impressive twelve months for the trade association. A main provider on the Register of Apprenticeships…

Credit risk specialist LendingMetrics has announced that it has made two new appointments.  Hamish MacCormick has been appointed Business Development Manager at the Fareham company. He has expertise in IT sales and SaaS platforms and has advised in the financial services sector. Hamish joins from Lead Forensics.  Georgia Pullen is the company’s new Graphic Designer. Georgia joins from an architectural…

Begbies Traynor has announced that it has appointed Andrew Maitland as Senior Insolvency Administrator to help grow its presence across the Humber region and North Lincolnshire. With seven years’ experience working for accountants and insolvency practitioners, Maitland takes up the position of senior insolvency administrator with Begbies Traynor.  In his new role, he will be…

HSBC has voluntarily agreed to extend its redress scheme for customers who may have lost out by paying an unreasonable debt collection charge imposed by HFC Bank and John Lewis Financial Services (JLFS) the Financial Conduct Authority (FCA) has announced. Both HFC and JLFS are now part of HSBC UK Bank. The redress scheme relates…

Water companies are failing to convince enough households their bills are fair and they provide value for money, according to a new report by the Consumer Council for Water (CCWater). The consumer group’s latest annual Water Matters survey shows there remains a gulf between customers’ high satisfaction with their water and sewerage services and much…

One-fifth of self-employed sole traders don’t survive one year, and the majority don’t survive five according to new analysis of HMRC tax records by researchers at the Institute for Fiscal Studies, funded by the Office for National Statistics through the Economic Statistics Centre of Excellence (ESCoE) and the Economic and Social Research Council. The findings also…

Late payments are a growing concern for businesses according to the latest Lloyds Bank Business Barometer. The survey says a third (33% of businesses who were paid late in the last year did not chase outstanding payments,  Fear of damaging valuable customer relationships was the biggest rationale by some margin, cited by two thirds (62%)…

The Financial Conduct Authority (FCA) has come under the cosh of late and this showed no signs of abating when Chief Executive, Andrew Bailey and Chair, Charles Randall appeared in front of the Treasury Select Committee to present a biannual report on the work of the FCA. Chair, Nicky Morgan crushingly asked if “anyone at…