The recent ‘Car Buyers Report’ by AutoTrader has once again got the automotive industry talking – particularly around a common frustration and mistrust of the vehicle purchasing process on behalf of the consumer.  Of those polled, 14% of respondents thought the customer journey had worsened, while more than half believed the car-buying experience had remained…

Numbers released this morning by the Financial Ombudsman Service  (FOS) show that complaints during Q1 of the FOS complaints year (starting 1st April 2019) are down considerably on the same period last year. In the first three months of this financial year, FOS received 136,681 new enquiries and 70,304 new complaints – with 12,538 complaints…

Hanley Economic Building Society has restructured and bolstered its senior leadership team in a bid to drive positive change through its customer propositions. The Society has appointed Lynsey Carter as Head of Operations and Will Jones as Head of Technology. These high-level additions to the senior leadership team follow the recent appointment of Larne Payne…

Non Standard Finance (NSF) posted a pre-tax loss of £22.8 million in the six months to the end of June. The decline was driven by a £12.7m charge related to its attempt to buy rival subprime lender Provident Financial. Profits were down 790% compared to the previous year, reported pre-tax losses dropped from the £2.5…

Visa’s UK Consumer Spending Index, compiled by IHS Markit, signalled a further fall in overall household spending during July. At -1.2% year-on-year, the reduction was modest and softer than that seen in June (-1.4%). Nonetheless, this extended the current period of declining spend to ten months, to mark the longest sequence of falling expenditure since…

Challenger bank Monzo has announced that it has introduced a new “Get Paid Early” feature, whereby the bank’s customers will be able to receive a salary payment via BACS credit at 4pm the day before they get paid – instead of at midnight. Monzo has over two million customers across the UK who will be…

The Financial Conduct Authority (FCA) has issued a warning about a ‘clone firm’ impersonating the free debt advice service National Debtline using the name ‘National Debt Helpline’ online. The warning is part of a wider issue of commercial firms impersonating legitimate debt advice charities. Three weeks ago the regulator issued a similar warning about a…