The collection industry is facing challenges and changes both now and in the future. Current challenges are a change in practices such as;  Remote workers – managing agents remotely, keeping them engaged and motivated and providing infrastructure so they can undertake their roles successfully and completely A changing customer base – dealing with customers who…

he Government has announced a new extension to breathing space measures which will be used to protect businesses from insolvency during the coronavirus (COVID-19) pandemic. A raft of changes to protect businesses from insolvency were introduced in the Corporate Insolvency and Governance Act and were due to expire on 30th  September 2020. The new temporary…

Two-thirds of water companies reported a fall in written complaints from their customers last year – but a rapid improvement is needed from two of England’s suppliers. That’s according to the latest annual household customer complaint handling report from the Consumer Council for Water (CCW), which compares the performance of water companies in England and Wales across…

Losses to unauthorised fraud fell by 8% in the first half of this year to £374.3 million, figures from UK Finance’s half-year fraud report for 2020 has revealed. More than 15,000 impersonation scams were reported  an 84% increase on the year prior. with criminals exploiting the increased use of technology among the public during the…

LendingMetrics and Fleximize have agreed to a collaboration on a new project to deliver enhanced underwriting capabilities via ADP. Launched in 2014, Fleximize is a digital business lender supporting UK SMEs. The decision to commission ADP is driven by the company’s plans to increase scale and efficiency and utilises ADP’s universal third- party data integrations…

Chancellor, Rishi Sunak has outlined additional government support to provide certainty to businesses and workers impacted by coronavirus across the UK. Delivering a speech in Parliament, the Chancellor announced a package of measures that will continue to protect jobs and help businesses through the uncertain months ahead as we continue to tackle the spread of…