Credit card consumers end up with different products to the one they wanted

Finance specialists TotallyMoney have revealed figures that show many are being handed a credit card offer very different to the one they applied for.  Although it’s not unusual for lenders to assess a borrower’s creditworthiness when they apply for credit, the latest research from TotallyMoney and MoneyComms reveals that many customers end up with a very different product to the one they wanted.

Instead of rejecting them outright, the lender deems the customer creditworthy enough to accept their application, but not creditworthy enough to grant them the deal that initially enticed them. As a result, customers are stung with a higher interest rate or shorter offer period than they anticipated.

Customers can find themselves in unexpected situations, as many lenders who offer alternatives in this way don’t always explicitly call out that they do so. This means customers can get a nasty surprise when the card arrives in the post.

Customers looking to cut the cost of their current credit card balance or reduce interest on their day-to-day spending could apply for a balance transfer or purchase offer credit card. However, the offer they apply for could be drastically slashed by over 50%.

Moreover, customers could see the interest rate on a card hiked up by 15% from what they actually applied for. This could potentially make the cost of borrowing far more expensive than expected.

The research has found that:

• Regulations say only 51% of people must get the rate shown — while the other 49% may get stung on interest rate, offer duration, and credit limit
• A 0% balance transfer offer could be cut by a whopping 14 months after an application is accepted
• A surprising 10% got a card with a shorter 0% offer than advertised
• 11% say they were landed with a higher interest rate than they applied for

Alastair Douglas, CEO at TotallyMoney, said “The positions people can find themselves in due to the way lenders mitigate risks are quite concerning. To apply for a product and be sold something completely different is a troubling situation, and could throw someone’s financial plans into complete disarray.”

“The harsh reality is that a 29-month 0% balance transfer deal could be slashed to just 16 months, and the 19.9% interest rate advertised could be hiked to 34.9%. These are clearly very different products to what customers thought they would get.”

“That’s why at TotallyMoney we work closely with lenders to improve transparency for our customers, so they’re not landed with a deal they didn’t apply for. We push for pre-approval, so customers know they’re certain to be accepted for an offer before they apply. And, with guaranteed rates, they know that the interest rate they see is what they’ll definitely get if they’re accepted.”

Examples of 0% advertised duration v potential duration under risk-based pricing

Provider	0% product type	Advertised term months	Could be down sold to (months)	Difference
Barclaycard	Balance Transfer	28	14	-14 months
Halifax	Balance Transfer	29	16	-13 months
Lloyds Bank	Balance Transfer	28	16	-12 months
TSB	Balance Transfer	20	10	-10 months
Sainsbury’s Bank	Balance Transfer	27	19	-8 months
Halifax	Purchases	20	6	-14 months
Lloyds Bank	Purchases	20	6	-14 months
Barclaycard	Purchases	25	12	-13 months

Examples of potential increase in purchase interest rate compared with advertised rate

Provider	Advertised Purchase APR	Potential Purchase rate (APR) based on risk	Potential increase in Purchase APR
Post Office Money	19.9%	34.9%	+15%
NatWest	19.9%	29.9%	+10%
Sainsbury’s Bank	20.9%	29.9%	+9%
Barclaycard	21.9%	29.9%	+8%
Halifax	19.9%	27.9%	+8%
Lloyds Bank	19.9%	27.9%	+8%
TSB	7.9%	15.9%	+8%
Bank of Scotland	9.9%	16.9%	+7%