Over the past year, Telrock Systems has promoted a series of articles covering the challenges facing the collections industry. In those articles, we have highlighted how omnichannel collections software-enabled systems can help your business rise to those challenges. The articles can be viewed in more detail at http://www.telrock.com/resources. They discuss how modern collections software systems,…

2020 was certainly a year to remember, and will no doubt remain one of the most pivotal years in world history, indeed there was no part of the globe that was not affected by the Covid-19 pandemic, and more over there was no one who was not in some way impacted by the inevitable fallout…

As the volume of customers requiring assistance in 2020 has skyrocketed, the increased contact rate in a collections call center is transforming collections KPIs, revamping performance metrics, and stressing the importance of managing and maintaining compliance. This permanent change in working models and collections call center management will ultimately lead to new ways to improve…

In conversations with collections professionals from the energy and water industries, it would seem the answer to this question is yes. Those operating outside financial services could claim to have particular constraints around supply of service, data sharing consent and statutory collections processes. The challenge is how do they measure their effectiveness unless their current…

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