Arum has announced that Russell Robinson has joined the company as a Principal Consultant and Digital Specialist. Robinson has been entirely focused on improving customer experience through digital transformation for the past 20 years, having completed over 100 implementations. Having co-founded Telrock, a global technology provider of modern cloud-based collections software, in 2001, Russell went on…

Luca Zuccoli has been appointed Chief Data & Analytics Officer of Intrum. Zuccoli has an extensive background within data and advanced analytics from similar roles at EasyJet and Experian as well as advisory roles at management consulting companies including Oliver Wyman. Anders Engdahl, President and CEO of Intrum said “The role as Chief Data &…

Outsourcing collections specialist Sigma Financial Group has announced the appointment of  Louise Morgan as Head of Bid Management & Solutions, who will support the firm’s growth plans both in the UK and abroad. The Sigma Financial Group, which offers ‘white label’ customer contact centre services across the energy, water, retail, financial services and telecommunications sectors.…

Specialist lender Together has announced the appointment of Darren Clarke as the group’s Commercial Finance Chief Operating Officer. Clarke will have responsibility for the lender’s Commercial Finance operational processes and infrastructure to support its ambitious growth strategy. He joins Together from Redwood Bank, where he worked as Director of Operations for the challenger from its…

PayPlan has appointed experienced strategic leader, Tasneem Bhamji, as Chief Operating Officer to transform its operation and lead its multi-channel debt advice service to meet increased demand. Bhamji joins the national debt advice provider after her success as Head of Transformation at Lloyds Banking Group where she led cross-functional teams to transform Financial Wellbeing for…

Mark Bogard, Chief Executive of the Family Building Society has been elected as the new Chair of the Building Societies Association (BSA).  He takes up this role with immediate effect. Bogard held the post of Deputy Chair at the BSA since May 2019 and succeeds Mike Regnier, Chief Executive of the Yorkshire Building Society.  At…

Quint Group has announced the appointment of Sheraz Afzal as Legal, Risk and Compliance Director. Afzal will be responsible for overseeing the Legal, Risk and Compliance team, ensuring that Quint Group can efficiently monitor and identify risks to the business. Consistently reviewing regulatory and statutory compliance is an essential part of Quint Group’s activities and…

OneBanks, the shared branch banking venture, has appointed Andy Willmot, Chief Digital Architect at Lloyds Banking Group, as its first Chief Technology Officer (CTO). Willmot will be responsible for developing and implementing technology strategy for OneBanks as it grows, rolling out more kiosks in high street locations which can be used to access accounts from…

Intelligent decisioning technology provider LendingMetrics has made a range of new appointments. The company behind the award-winning automated underwriting platform ADP has recently taken on a number of high profile clients, including Morses Club, and is expecting more in the coming months. To serve this growing client base, a number of new appointments have been…

Non-standard financial services provider, Morses Club has announced the appointment of Sheryl Lawrence and Michael Yeates as Independent Non-Executive Directors and the appointment of Gary Marshall, Chief Operating Officer, as Executive Director, effective 1st May 2021. Upon appointment, Sheryl Lawrence will become Chair of the Audit Committee and Michael Yeates will take up the position…

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