John Connolly has appointed as Hodge Bank’s new Head of Customer Experience. Connolly will lead the new Customer Experience function at Hodge and will be instrumental in driving the business forward from a customer perspective.  He will work in the new Retail Banking division which encompasses the lending, savings and customer service functions at Hodge and…

Computershare Loan Services has donated £3,800 to Scotland’s national children’s charity. The donation will fund the charity’s money advice services, which helps families that have fallen deeper into crisis as a result of the coronavirus to maximise their income and manage debt whilst providing emotional and practical family support. Linda Jardine, Director of Children and…

Automated underwriting technology specialist, LendingMetrics, which celebrates its 10th anniversary this week,  has also announced that it has moved its operation to a much larger new site that provides employees with HEPA-filtered air, hand-sanitising stations and widely-spaced desks to ensure a two-metre distance is kept at all times. The site also has three sophisticated video-conferencing…

As the credit risk market continues to deal with extraordinary changes, credit information consultancy PurplePatch, has launched a new service to aid the renegotiation of credit risk information agreements mid-term. Credit providers are finding it more and more difficult to negotiate “static” agreements that withstand the pressure of change. Despite good intentions, unexpected difficulties do…

Debt charity, StepChange has announced that it has launched a new 12-month reduced payment plan for households temporarily affected by Covid. The company says that its new Covid Payment Plan (CVPP) is aimed at people who just need a bit more time and a bit more forbearance to get back to resuming full payments on…

Latest figures from UK Finance have revealed that the number of customers on a payment deferral has significantly decreased in recent months. Of the 4.4 million payment deferrals granted across mortgages, credit cards and personal loans since the start of the pandemic, 323,700 are currently still in place. The support provided by lenders builds on…

Data-powered integrated agency Jaywing, has announced the appointment of two senior team members to its financial and professional services team. Phil Stott joins Jaywing as Client Director. With twelve years experience as strategic planning director at Brass, and a further combined twelve years of industry experience at Propaganda and First Direct. Stottl will head up…

The Zinc Group has welcomed Kirsty-Louise McQueen as its newly appointed Head of Operations covering its two locations in Glasgow and Stratford Upon Avon McQueen brings a wealth of senior operational experience having previously worked with HSBC, Hutchinson 3 and the Capita Group. In her new role, McQueen will lead the existing operations team ensuring…

European credit management specialist, Intrum has announced the appointment of Anders Engdahl as its new President and Chief Executive Officer. Current CEO Mikael Ericson who will leave the company after four years as President and CEO. At the same time, the Board has appointed Intrum’s current Chief Financial Officer Anders Engdahl as new President and…

European leader credit management specialist Lowell has provided a preliminary trading update for the quarter ending 30th September 2020 which indicates resilient collections figures. The results indicate that collections activity and performance has improved after a pause during the initial stage of the pandemic. The business saw a cash EBITDA increase of 9%, compared to…

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