Cabot Credit Management has won the Employee Engagement Strategy of the Year Award at the Institute of Customer Service UK Satisfaction Awards. In the Awards category Cabot had to demonstrate an employee engagement strategy that has led to an improvement in performance and customer satisfaction. The judges were looking for improved staff retention, reduced sick…

The Credit Services Association (CSA), the voice of the UK debt collection and purchase industries, has announced that it has appointed Chris Gardner as its new Complaint and Compliance Administrator. Gardner will act as a first line complaint handler, providing a high level of customer service to consumers and members alike. He will ensure that…

Personal insolvency specialist Creditfix has been named as one of the best companies to work for in the UK. The company has been ranked 58th in The Sunday Times Best Mid Companies to Work For 2019 awards. The awards are based on anonymous feedback from a survey of Creditfix’s 390 employees, in its offices across…

Payment specialist FIS Global and Worldpay, a global leader in eCommerce and payments, has announced that they have entered into a definitive merger agreement. In a media statement. the new group said that this combination greatly expands FIS’ capabilities by enhancing its acquiring and payment offerings and significantly increases Worldpay’s distribution footprint, accelerating its entry…

Provident Financial has signed up to the Women in Finance Charter. Provident is one of 36 new signatories to the HM Treasury Women in Finance Charter, a government initiative to improve gender diversity in senior positions within the financial services sector. Committing to be a Charter signatory is part of Provident Financial’s wider equality and…

Provident Financial has published its full-year company (ending 31st December 2018) results which indicate that adjusted pre-tax profits increased, up 82% to £153.5m in 2018. Malcolm Le May, Provident’s group chief executive, said “Today’s results are testament to the immense progress that the Group has made over the past 18 months, having delivered adjusted profit…

Consumer Credit Solutions (CCS) has announced the appointment of Shanny Rasul as Business Development Manager. Rasul will take on account management responsibility for home improvement retailers across the South East of England. Rasul has a background in private banking and commercial finance.  He spent almost 10 years with Barclays Premier and Clydesdale Private Bank, before…

Brilliant Energy Supply, an energy supplier with about 17,000 domestic customers, has ceased to trade. Under Ofgem’s safety net, the energy supply of Brilliant Energy’s customers, including those supplied under a ‘white label’ arrangement with Northumbria Energy, will continue and the outstanding credit balances of domestic customers will be protected. Ofgem will choose a new…

Cabot Financial, the debt purchase arm for the Cabot Credit Management Group (CCM), raised £122,633 for two children’s hospices last year with £94,212 being donated to Demelza in Kent and £28,421 to Chestnut Tree House in Sussex. Cabot Financial has two sites in the UK, one in Kings Hill, Kent and one in Worthing in…

The Financial Conduct Authority (FCA) has announced the final rules on the Directory – a new public register that enables consumers, firms and other stakeholders to find information on key individuals working in financial services. Publishing this information on a regular basis will empower customers to make sure they only deal with individuals whom an…

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