New research from NS&I has revealed that 14% of Britons (7 million people) think they may have lost track of a financial product, highlighting the staggering amount of money left dormant with UK financial services providers. And it’s not just savings accounts, with a fifth (20%) admitting there is a possibility that they have lost…

Analysis from Bank Underground shows that the higher a property’s energy efficiency rating, the less likely the mortgage borrower is to fall into arrears. Bank Underground is a blog used by Bank of England staff to publish views that don’t necessarily coincide with the Bank of England’s. In the blog’s latest post, the authors set…

Usio Energy, an energy supplier with around 7,000 domestic customers, has ceased trading. The energy supply of Usio Energy customers will continue as normal, and their outstanding credit balances protected under Ofgem’s safety net. Ofgem will choose a new supplier to take on Usio Energy’s customers. This supplier will contact these customers individually when this…

The Treasury Committee has published its response to the Household Finances Report from July. Commenting on the response, Rt Hon. Nicky Morgan MP, Chair of the Treasury Committee, said “In its report, the Committee expressed concern about the over-zealous debt collection practices of public authorities. The Government’s rehashing of existing policies in its response adds…

Competition is benefiting more energy consumers but many others, especially the vulnerable, are still getting a poor deal, according to Ofgem’s annual State of the Energy Market report. A quarter (25%) of customers are with small and medium-sized suppliers as more people switched to get a better deal. The market share of the six largest…

Consumer spending across a wide range of UK business sectors is being restricted due to low awareness levels around the availability of point-of-sale credit options. The figures come from a new research report, which found that if consumers didn’t have the immediate funds to purchase something they wanted, just 6% would think to check if…

More than a quarter of UK consumers would be happy for service providers to share their personal data with other suppliers or third parties, according to new research. The findings were reported in a study completed by outsourced customer contact specialist Echo Managed Services. The company surveyed 1,000 UK residents on their knowledge and attitudes to debt and asked…

Investor in Customers (IIC) has awarded credit management firm Intrum UK its gold standard for ‘exceptional’ customer service for the fifth consecutive year. The company’s five-year run is unprecedented for businesses originally assessed as gold. IIC’s ratings are based on a survey of Intrum’s customers, employees and management – assessing how well the business understands…

The legislation for the introduction of The Debt Arrangement Scheme (Scotland) Amendment Regulations 2018 has been approved by Scottish parliament and signed by Jamie Hepburn MSP Minister for Business Fair Work and Skills. The regulations will come into force on 29th October 2018. and will allow for a more sustainable and flexible scheme, making it…

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