The popularity of contactless payments, online shopping and smartphones is having a significant effect on how we manage our money and pay for things, leading to debit cards overtaking cash as the most frequently used payment method in the UK, according to the latest research from UK Finance. The latest UK Payment Markets report shows…

Here is an overview of The Money Charity’s latest statistics for June 2018: Personal debt in the UK People in the UK owed £1.539 trillion at the end of April 2018. This is up from £1.535 trillion at the end of April 2017– an extra £949.30 per UK adult. Per adult in the UK that’s an average debt of…

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has confirmed the full programme for this year’s UK Credit and Collections Conference (UKCCC), including a keynote address by Romana Pearson, Head of Consumer Credit at the Financial Conduct Authority (FCA). The conference is divided into morning and afternoon…

Over two-thirds (70%) of consumers think the use of bots programmed to respond like agents is acceptable in customer service, according to a new report titled ‘Customer engagement – the road to 2020’, commissioned by West’s Unified Communications Services. This shows that consumers are happy to move to digital from voice if it is convenient,…

Latest figures from the Financial Ombudsman (FOS) show that complaints about borrowing – ranging from store cards to payday loans – have risen by 40% in the past year. Concerns have been raised about lenders’ treatment of customers with high-cost loans. Excluding complaints about payment protection insurance, almost one in four complaints to the ombudsman…

The Bank of Mum and Dad (BoMaD) will be the equivalent of a £5.7bn mortgage lender in 2018, according to new research and forecasts from FTSE100 financial services group Legal & General and Cebr. ‘BoMaD’ remains a major force in the UK housing market in 2018. 27% of buyers will receive help from friends or…

Latest statistics from the UK Finance’s household finance for April 2018 has revealed that card spending was 9.8 percent higher than a year earlier. Outstanding levels of credit card borrowing grew by 5.2 percent over the year, down from an annual growth rate of 5.7 percent in March. Other key statistics showed that: Gross mortgage lending in April…

Citizens Advice research reveals limited, inconsistent and patchy support for people with mental health problems. Energy and telecoms were rated the worst sectors for customer service and additional support, while water companies were seen most favourably. The number of people with mental health problems seeking advice from Citizens Advice on utilities and communications issues has…

1 2 3 43