Debt Purchaser Arrow Global Group has published its latest results for the past nine months (ended 30 September 2018). Commenting on the results, Lee Rochford, Group Chief Executive Officer of Arrow Global, said “I am delighted that our successful diversification of the business continues to bear fruit. Our Investment Business continues to thrive, with growing volumes…

The Financial Conduct Authority (FCA) has today published the complaints figures for regulated firms for the first half of 2018. Complaints continued to increase for the fourth successive half year, reaching a new record level of 4.13 million complaints made to 3,161 firms. This was a 10% increase compared with the previous 6-month period. 98%…

Dilosk DAC, the parent of Ireland’s mortgage lender ICS Mortgages, announced that it is to acquire an interest in a €182 million portfolio of residential mortgages which were initially originated by Leeds Building Society, who have decided to exit the Irish market. The portfolio contains Irish Private Dwelling House Mortgages which are primarily performing and…

More than a quarter of UK consumers would be happy for service providers to share their personal data with other suppliers or third parties, according to new research. The findings were reported in a study completed by outsourced customer contact specialist Echo Managed Services. The company surveyed 1,000 UK residents on their knowledge and attitudes to debt and asked…

Investor in Customers (IIC) has awarded credit management firm Intrum UK its gold standard for ‘exceptional’ customer service for the fifth consecutive year. The company’s five-year run is unprecedented for businesses originally assessed as gold. IIC’s ratings are based on a survey of Intrum’s customers, employees and management – assessing how well the business understands…

New statistics published by StepChange Debt Charity have laid bare the alarming scale and changing nature of problem debt in the UK. They show that 326,897 people contacted the charity for help with their debts in just the first six months of 2018. Of the 180,644 who received full debt advice and a recommended debt…

UK Asset Resolution Limited (UKAR), the holding company for Bradford & Bingley (B&B) and NRAM, has concluded a competitive sales process for the sale of a £860m portfolio of equity release loans to Rothesay Life. The portfolio comprises equity release mortgages from the legacy books of NRAM, B&B and Mortgage Express (MX) and is secured…

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has hailed the success of this year’s UK Credit and Collections Conference Gala Dinner (UKCCC). This year’s event took place at the newly refurbished four-star Crowne Plaza in Stratford-Upon-Avon on 13 September. The conference was divided into morning and…

The winners of the second annual  2018 Credit & Collections Technology Awards have been revealed. There were sixteen winners from the eighteen Awards categories which are covered by four main headings of Credit, Collections, Credit & Collections services and Innovation. The awards ceremony was held at Credit Services Association’s (CSA) annual Gala dinner at the…

Dutch real estate specialist Next Investments B.V. has announced the sale of its debt purchasing, collections and data businesses to UK debt purchaser Azzurro Associates for an undisclosed sum. The funding made available by this sale will be used by Next Investments to further expand the successful business activities of Solid Finance in order to…

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