Lantern Debt Recovery Services has achieved a ‘gold’ award from customer experience experts, Investor in Customers (IIC).  This is Lantern’s third IIC assessment – with scores steadily increasing from ‘Silver’ in 2017 and 2018 to Gold this year. IIC is an independent assessment organisation that conducts rigorous benchmarking exercises. These exercises determine the quality of…

Collections specialist, Hoist Finance is one of the first in the debt collections sector to use Rich Communications Service (RCS), a new messaging technology which will replace SMS (texting) on Android smartphones. The new technology provides customers with a two-way conversational and transactional interaction. Hoist says RCS will enable better engagement with its customers via…

Credit Connect Media will host its first free live webinar in February. The webinar titled “How to accelerate effective collections with digital transformation” will be the first of a series of webinars looking at the latest thematic innovations enhancing collections strategy. The first partner for the webinar will be Lightico, winner of the Contact Centre…

Arrow Global Group has announced has raised €838 million for inaugural pan-European NPL (Non-Performing Loans) fund. Arrow says raising the Fund is a major achievement in the development of the company’s fund management capabilities and is central to the Group’s strategy to accelerate towards a more capital-light model. Lee Rochford, Group Chief Executive Officer of…

Peter Wallwork, Chief Executive of the Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has decided he will be stepping down in June 2020 after more than ten years at the helm. Wallwork was appointed to the newly-created role of Chief Executive following the retirement of CSA Executive…

European credit management service specialist Lowell has announced continued performance growth in its results for the period 1 July to 30 September 2019.  The results show double-digit growth in cash income, cash EBITDA. Whilst collections continue to perform ahead of forecast. Commenting on the results Colin Storrar, Group CEO, said ”We continue to grow our…

Encore Capital Group, the owner of Cabot Credit Management has announced that Ken Stannard will be stepping down from his role as Executive Director and Chief Executive Officer of its European subsidiary. Cabot has appointed Craig Buick as his successor, effective at the end of 2019 (subject to certain regulatory approvals). Stannard joined Marlin Financial…

The Credit Services Association (CSA) is launching a new Learning and Development Conference, hosted on 4th February 2020 in Leeds, which will focus on championing people development. The conference will bring together learning and development managers, HR professionals, industry leaders, and in-house collection teams, as well as current CSA apprentices and their employers. It is…

Credit Connect has announced its inaugural Credit & Collections Technology company power list for 2019. The power list is the first edition of what will be an annual round-up of the most prominent innovating companies within credit and collections technology. Within the list, Credit Connect has identified the top 20 ‘Premier’ innovators highlighting the achievements…

Halifax has announced that its customers can now benefit from a service feature to protect themselves from gambling-related harm. The gambling card freeze, which is a feature of the banks’ mobile app, was developed in recognition of the ways in which the bank can support customers to manage their money and gamble responsibly. Halifax is…

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