The Credit Services Association (CSA), has responded to the ongoing debate around future funding of the debt advice sector which will see some £172 million of funding provided to providers in 2019. The CSA says that it is right that Financial Services firms should be a significant contributor to debt advice funding, but they should…

European credit management specialist Lowell has announced a change of leadership. Effective from 10th June 2019, Colin Storrar, Chief Financial Officer (CFO) of Lowell since 2013, will succeed James Cornell as Chief Executive Officer (CEO). Storrar has worked closely with Cornell to lead Lowell’s successful transformation from a primarily British player to a leading European…

The Financial Conduct Authority (FCA) has issued a reminder to authorised firms that they need to start preparing today for the Senior Managers and Certification Regime (SM&CR) to be ready for the new regulation coming into effect on 9th December 2019. The FCA has already rolled out the SM&CR to banks and insurance firms, and…

European debt purchaser leader in credit management services, Lowell, a has announced its full-year results (ending 31st December 2018). The results report says that this was another transformational year for Lowell, with focus on growth, diversification, innovation and our customers. The Group has seen strong growth across each of its key metrics: Cash EBITDA up…

Azzurro Associates has announced it has appointed Karen Savage as Chief Operating Officer. In her new role Savage will oversee the company’s business operations. She will also assist the company’s CEO in accelerating the company’s external partnerships and origination opportunities, ensuring the alignment of progress towards fulfilling Azzurros strategic objectives. Prior to joining Azzurro in…

UK Asset Resolution (UKAR), has confirmed that it has agreed to sell two separate portfolios of residential owner-occupied mortgages and unsecured loans to Citi for a total of £4.9 billion. The majority of financing for the transaction is being provided by PIMCO. Financial completion is expected within the next few weeks and will enable UKAR…

Cabot Credit Management has won the Employee Engagement Strategy of the Year Award at the Institute of Customer Service UK Satisfaction Awards. In the Awards category Cabot had to demonstrate an employee engagement strategy that has led to an improvement in performance and customer satisfaction. The judges were looking for improved staff retention, reduced sick…

The Credit Services Association (CSA), the voice of the UK debt collection and purchase industries, has announced that it has appointed Chris Gardner as its new Complaint and Compliance Administrator. Gardner will act as a first line complaint handler, providing a high level of customer service to consumers and members alike. He will ensure that…

The Financial Conduct Authority (FCA) has announced the final rules on the Directory – a new public register that enables consumers, firms and other stakeholders to find information on key individuals working in financial services. Publishing this information on a regular basis will empower customers to make sure they only deal with individuals whom an…

With established markets in Italy, Spain and Greece still at the at the forefront of investor’s attention for Non-Perfoming Loans (NPL) investment, there is increased appetite to seek out new markets according to a new research report from law firm Ashurst. The report, A Global NPL Perspective, compiled the views of senior executives across the…

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