There is now just under one month to go until the 2019 Credit & Collections Technology Awards entries close. This is the third edition of the annual awards which seeks to recognise excellence in technological and innovation within lending and collections. The Credit & Collection Technology Awards are powered by Credit Connect and judged by…

International technology-led services and payments specialist, Equiniti Group, has announced the opening of a new office in Milwaukee, Wisconsin. The investment is expected to bring 180 jobs to Milwaukee’s Parkland Place northwest side. Parkland Place will provide further scale and service capabilities in support of Equiniti’s 670 US clients, extending the existing Centres of Excellence…

Challenger bank Monzo has announced that it has launched a new feature that lets customers switch energy supplier in minutes, from the Monzo app. Monzo says the new app feature will give customers a quick, convenient way to get a good deal on their energy, and avoid paying more than they need to. People can…

Webchat, SMS and social media messaging are popular ways for customers to contact brands – but new research by Ultracomms reveals how consumers feel about contact centres and confirms they still want to pick up the phone when they have a problem. The contact centre specialist surveyed 1,000 consumers on their experience of interacting with…

Fintech firm Evergreen Finance London has announced that it has purchased a new service from data analytics provider FICO to speed up its decision process around customers’ credit. Evergreen Finance, which trades as Moneyboat and offers short term FCA-regulated loans, will use the bespoke FICO Decision Modeler to assess risk and the affordability of its…

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has launched a new event website for its award-winning annual conference, the UK Credit and Collections Conference (UKCCC), to be held on Thursday 12th September 2019. For the first time in the event’s history, the website will offer a…

NatWest has become the first UK bank to use biometric payment approval for all business payments. The new biometric payment approval feature allows business and commercial banking customers to make payments of any size through their Bankline Mobile app using Face ID or Touch ID, without the need for a card reader – a UK…

Nationwide Building Society has selected seven fintech companies to take part in its Open Banking for Good challenge. The fintech firms will develop Open Banking based apps and services to help financially vulnerable people. The seven companies have been chosen from more than 50 applicants. Those selected into each of the three categories are: Income…

Advanced Collection Systems’ (ACS) collaboration with the University of Hertfordshire is trialling the use of artificial intelligence (AI) based virtual agent that can take on a real-time customer facing role in debt recovery and autonomously negotiate debt repayment. The trial has led to the design of an ‘Adaptive Virtual Agent (AVA)’ through the KTP, four…

Credit risk specialist Jaywing has announced a new engagement to develop an IFRS 9 model monitoring solution to mortgage provider, CHL Mortgages. Jaywing’s IFRS 9 model monitoring will cover a range of CHL’s residential and Buy-to-Let (BTL) products. Jaywing began work on the project by providing independent model validation to CHL. It has now also…

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