Two small energy suppliers have left the big six energy companies trailing when it comes to customer satisfaction according to a new survey by Uswitch.com. Challenger supplier Octopus Energy, which launched in 2016 and is included in the report for the first time, takes first place for overall customer satisfaction with a score of 96%.…

Judge and Priestley LLP (J&P) has announced that it has recently gained Financial Conduct Authority (FCA) authorisation. This comes in addition to its traditional authorisation and regulation by the Solicitors Regulation Authority (SRA). The move to seek FCA authorisation came in response to increasing client demands for J&P Credit Solutions (J&P CS), the debt recovery…

Here is an overview of The Money Charity’s latest statistics for February 2018: Personal debt in the UK People in the UK owed £1.572 trillion at the end of December 2017. This is up from £1.512 trillion at the end of December 2016 – an extra £1,105.77 per UK adult. Per adult in the UK that’s an average…

Thousands of people with mental health issues are trapped in a spiral of escalating according to latest research by The Money and Mental Health Policy Institute. The institute said that in 2017, 23,000 people were being pursued while in hospital for mental health problems. Money and Mental Health is asking for the government to consider…

Computershare has announced the successful transfer of £12 billion of buy-to-let Bradford & Bingley and Mortgage Express mortgages to their new owners. The transfer follows the sale of the loans to Blackstone and Prudential last year, and the new owners have retained the UK’s largest third-party mortgage administrator to provide a full suite of administration…

The Government is due to undertake a major review of university funding and student financing. In its unanimously-agreed Report on Student Loans, the Treasury Committee has made a series of recommendations, which the Government should address as part of its review. Interest rates Justification for high interest rates on student loans is questionable Above-inflation rate…

A recent survey conducted by leading online automotive shopping platform, CarGurus, has found that a staggering 47% of drivers with a car on finance admitted that they could not specify how much they had effectively borrowed to fund the vehicle. The research found that a further 63% of people with cars on finance acknowledge that…

Ofgem has launched an investigation into Energy company Iresa’s customer service processes. The investigation will examine whether Iresa broke rules relating to customer information and customer contact. This includes examining whether they treated customers fairly in their call handling and complaints processes, gave indebted customers sufficient notice that they were taking a debt repayment out of…

Collections specialist Grosvenor Services Group has announced two new appointments to its team. Russell Brewin has been brought on board as head of field operations, whilst Keigley Griffiths has been appointed as a new account manager. Brewin has 21 years’ of industry experience at NPower, where he was responsible for field operations, debt collection and…

During 2017, 22,763 debt decrees were registered against Scottish consumers, nine percent more than in the previous year according to latest figures by The Registry Trust. The combined value of all consumer decrees was £64m, just two percent higher than 2016. The mean average value of a consumer decree decreased seven percent. Dropping 10 percent,…

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