Three water companies have been warned to improve their customer service as a new report by the Consumer Council for Water (CCWater) reveals households made more than 2.1 million calls to resolve problems last year. The annual complaints report by the Water Watchdog shows that nine out of 21 water companies in England and Wales…

The Information Commissioner’s Office (ICO) has issued credit reference agency Equifax with a £500,000 fine for failing to protect the personal information of up to 15 million UK citizens during a cyber attack in 2017. The incident, which happened between 13 May and 30 July 2017 in the US, affected 146 million customers globally. The…

Green Star Energy has paid compensation for mis-selling to 8,815 customers who were offered only Green Star Energy tariffs when visiting a bespoke page on the price comparison website Utility Discount, which was accessible only via an online advert. Green Star Energy has also paid additional money to Ofgem’s consumer redress fund after it failed…

Qualco UK has retained its ISO 27001:2017 certification by The British Assessment Bureau, having first achieved it three years ago. ISO 27001 is the internationally recognised framework which helps organisations manage and protect their information assets so that they remain safe and secure at all times.  By achieving this certification, Qualco has demonstrated its commitment…

The Ministry of Justice (MOJ) has announced it has had to suspend its Transforming Compliance and Enforcement Programme (TCEP) enforcing court orders and collecting historic criminal debt will continue unchanged after further upgrades to the service, including systems and technology, were put on hold. The plans are no longer affordable within the Ministry of Justice’s…

Introducing ‘Open Banking’ style measures to the energy market would make it easier for small businesses to switch providers and access cheaper tariffs, according to new proposals by the Federation of Small Businesses (FSB). Open Energy: Using data to create a smarter, cheaper and fairer energy market, commissioned by FSB and produced by Fingleton Associates,…

Josephine (Josie) Broadstock, of Warrington, together with Robert Jones, 39 of Stockport, have been banned from being company directors following an Insolvency Service investigation. Husband and wife, Josie and Mark Broadstock, along with Robert Jones, were directors of Smooth Financial Consultants Ltd (Smooth). The company was incorporated in June 2005 and traded as The Debt…

Energy regulator Ofgem has announced its price cap measures which it says will benefit over 11 million more households on poor value default tariffs and protect them from being overcharged. The announcement follows Parliament passing the Government’s Domestic Gas and Electricity (Tariff Cap) Act, which became law on July 19 and gives Ofgem a duty…

The Financial Conduct Authority (FCA) has announced that it has appointed Sheldon Mills as its new director of Competition. Mills is currently senior director, mergers and state aid at the Competition and Markets Authority (CMA). At the FCA, Mills will be a central figure in delivering one of the organisation’s operational objectives — to promote competition in…

Water companies across England and Wales have submitted their plans to cut consumer bills. The plans were shared with Ofwat as part of their business plans for the years 2020-2025. As part of Ofwat’s 2019 price review, all water companies must set out a detailed business plan outlining how they will meet the needs of…

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