Energy regulator, Ofgem has revealed that the lowered energy price cap. The level of the price cap will fall by £84 from October to its lowest level £1,042, driven by lower wholesale energy costs following the COVID-19 pandemic. The level of the cap for prepayment meter customers will fall by £95 as a result of…

Water companies in Wales must build a stronger relationship with their customers to reduce the risk of households missing out on vital help with their water bills and other assistance when they hit hard times. The Consumer Council for Water’s (CCW) annual survey Water Matters revealed about a third of household customers have little awareness…

The Financial Conduct Authority (FCA) has published the findings of a review into re-lending by firms that offer high-cost credit. The review, which was completed prior to the coronavirus pandemic, highlights concerns about poor practices by some firms and notes that nearly half of consumers regretted borrowing more money. As firms in this sector begin…

Gamblers should be protected by a new £100-a-month cap on spending to limit the harm that can be done by online gambling, a new Think Tank report has recommended. The Social Market Foundation (SMF) has also called for a sweeping overhaul of the way gambling firms are taxed, to put financial pressure on companies registered…

The number of complaints resolved by the Energy Ombudsman increased by 25% last year to nearly 57,000, as consumer demand for the service grew. Billing was the number-one type of complaint handled by the Ombudsman, followed by payments/debt in second place and customer service in third. There was a 26% year-on-year increase in the number…

The number of County Court Judgments (CCJs) issued against consumers in the first half of 2020 (HY1 2020) was 320,494 compared to 587,433, a fall of 45 percent compared to the same period last year according to figures released by Registry Trust. This is the lowest number of records registered in the first half of…

The total amount of debt registered against Scottish consumers in the first half of 2020 fell by 20 percent, from nearly £24 million to just under £19 million, according to figures released by Registry Trust. The number of decrees fell by over 26 percent from 9,310 to 6,849. The average value rose by over eight…

Credit Connect Media is set to launch a series of online digital discussion platforms focusing on technological and innovation developments and strategies within credit and collections Starting in August Credit Connect will launch its new 45 minutes news round-up series discussions with monthly guests analysing the industry developments in an ever-changing world. Titled ‘Connected News‘…

The number of debt judgments against Northern Irish consumers fell by nearly 40 percent in the second half of 2020 compared to the same period last year, from 3,136 to 1,900, according to figures released by Registry Trust. The value of judgment debt owed by Northern Irish consumers for the half-year fell even more, by…

The number and total value of judgments registered against Irish consumers fell sharply in the first half of 2020 compared to the same period last year, figures released today by registrar Irish Judgments show. The number of judgments against consumers fell by 45 percent, from 1,160 to 632, while the total value fell by 62…

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