FinTech startup Zilch has become one of the first Buy Now Pay Later (BNPL) to secure consumer lending authorisation from the Financial Conduct Authority (FCA). The company says that it aims to redefines the BNPL market by placing consumer financial wellness at the heart of its operations and recently announced an Open Banking data partnership…

Latest figures from the Financial Ombudsman Service (FOS) have indicated that there was a surge in complaints about consumer credit services in the three months to September, with claims management companies said to have driven a big rise in complaints being upheld. FOS says that between July and September 2020, there was a continued increase…

Credit insight service,  Aire has announced an affordability assessment partnership with N Brown Group to improve credit decisioning for more than 40,000 new customer credit applications. The partnership supports credit applications across all of N Brown’s brands, including Jacamo, JD Williams, Ambrose Wilson and Simply Be – as well as their newest brand, Home Essentials.…

Non-standard financial services company, Morses Club has announced the appointment of Graeme Campbell as Chief Financial Officer (CFO). He will also be appointed as an Executive Director to the Morses Club Board. Andy Thomson, currently interim CFO of the company, will remain in an executive capacity until the publication of the Company’s FY20 results to…

Credit Connect’s hosted it’s first-ever Online Collections Technology Think Tank last week which saw collections strategies and the impact of the pandemic discussed by eleven collections professionals from a variety of industry sectors. The themes of business transformation, customer engagement, vulnerable customers, affordability, and open banking collections were discussed by panelists and Chair Vanessa Northam…

The Financial Ombudsman Service (FOS) has published its latest complaints data which saw complaints fall to its lowest level in seven years. In data for the most recent six-month period (1st January to 30th June), FOS dealt with just over 118,000 complaints compared to 188,000 in the first half of 2018 and 313,000 in the…

The Financial Conduct Authority (FCA) has confirmed measures to ensure that firms provide tailored support for users of certain consumer credit and overdraft products who continue to face payment difficulties due to coronavirus (Covid-19). The guidance will cover users of credit cards and other revolving credit (store card and catalogue credit), personal loans, motor finance,…

Morses Club, says it is making good progress in accelerating its strategy of serving its customers via remote methods of lending and collection. As part of its latest results the doorstep lender says that customer responses to the launch of its remote lending remain positive. Subscribers to Morses Club’s online customer portal, which enables remote lending…

Sub-prime lender, Provident Financial has revealed its made an adjusted pre tax loss of £32.6 million for the first six months of the year to 30th June 2020 The group includes Vanquis Bank, car finance provider Moneybarn and a consumer credit division (CCD) comprising Provident home credit and Satsuma. The impact of lockdown and the…