Shell has today rebranded First Utility as Shell Energy* and confirmed that it has switched all of its British residential customers to 100% renewable electricity. The brand change comes a year after Shell acquired First Utility, one of the largest challenger energy suppliers in Great Britain. An Ipsos Mori survey of UK household electricity bill…

A report by the National Audit Office (NAO) has found that the four main regulators – Ofwat, Ofgem, Ofcom and the Financial Conduct Authority (FCA) – understand the significant difficulties facing consumers across utilities, communications and financial services markets, but cannot prove if they are effectively responding to consumer concerns or offering enough protection for…

More small and newer energy suppliers are failing to meet decent standards of customer service, according to Citizens Advice’s latest energy star rating league table. The charity believes these latest figures and recent supplier failures further highlight the need for Ofgem to tighten the rules on who can get a licence to supply energy. It…

Ofgem has appointed SSE to take on supplying Brilliant Energy’s 17,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. SSE is offering Brilliant Energy’s customers, including those supplied under a ‘white label’ arrangement with Northumbria Energy, a competitive tariff. All outstanding credit balances, including money…

Brilliant Energy Supply, an energy supplier with about 17,000 domestic customers, has ceased to trade. Under Ofgem’s safety net, the energy supply of Brilliant Energy’s customers, including those supplied under a ‘white label’ arrangement with Northumbria Energy, will continue and the outstanding credit balances of domestic customers will be protected. Ofgem will choose a new…

Nearly 700,000 households will be automatically switched onto expensive ‘default’ tariffs in the first quarter of 2019 if people choose not to act. In January, February and March 2019, there are 140 fixed energy tariffs coming to an end, according to new research by comparethemarket.com, with a total cost of £143 million hitting those households affected.…

Water Retailer suppliers must do more to turn the tide of non-household complaints received by the Consumer Council for Water (CCWater), as the water market approaches its second anniversary. according to a new report. New figures released by the Consumer Council for Water have revealed that it received 1,037 complaints from businesses during the third…

Ofgem has issued a provisional order on energy supplier Solarplicity, banning the energy supplier from taking on new customers and increasing vulnerable customers’ direct debits, due to its poor switching process and customer service. The ban will remain in place for three months unless Solarplicity significantly improves by: Ensuring customer contact channels are improved, managed…

Consumers can save more than £2,500 a year by taking control of their finances, new analysis from Experian has revealed. Families are overpaying on their mortgages and energy bills, and those paying interest on their credit cards can cut their costs by switching to a better deal. Experian has launched Money Matters Week to help…

The Credit Service Association (CSA) has responded to last week’s Financial Ombudsman’s figures on debt collection. In a statement the CSA said  “Recent media reports using figures from the Financial Ombudsman Service (FOS) fail to mention that the total number of complaints relating to debt collection activities has in fact fallen year-on-year, is significantly lower…

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