More than two in five (43%) households cut their energy consumption to be able to afford their bills, according to new research bycomparethemarket.com. The survey of more than 4,000 people reveals that households were forced to ration their energy use this winter to cope with increased costs. The impact on households with younger people, who…

Good Energy have announced the appointment Nigel Pocklington as its new Chief Executive Officer (CEO) and will succeed Juliet Davenport as CEO from 1st May. Pocklington is a widely experienced senior executive with a strong commercial, digital, and operational track record spanning over 25 years. He most recently served as Chief Commercial Officer of Moneysupermarket Group…

More than 375,000 households could be automatically switched onto more expensive ‘default’ energy tariffs in April if they do not switch tariff or provider when their fixed deal comes to an end. An additional 15 million households, who are already on their provider’s standard tariff, could face a price rise of £96 on 1st April.…

Here is an overview of The Money Charity’s latest statistics for March 2021 Personal debt in the UK People in the UK owed £1,700.2 billion at the end of January 2021. The average total debt per household, including mortgages, was £60,999 and per adult was £32,087, around 107.6% of average earnings. Net mortgage lending rose by…

Credit Connect’s hosted its second Online Collections Technology Think Tank 2.0 last week which saw collections strategies and the impact of the pandemic discussed by fourteen collections professionals from a variety of industry sectors. The themes of business transformation, customer engagement, affordability, and open banking collections were discussed by panellists and Chair Vanessa Northam from StepChange.…

The Competition and Markets Authority (CMA) has published its findings on the price controls for FOUR water companies for 2020-2025. In December 2019, Ofwat published its price controls setting out the total amount water companies can charge for services in 2020-25. In March 2020, Anglian, Bristol, Northumbrian and Yorkshire asked the Competition and Markets Authority…

New reforms by energy regulator Ofgem could soon call on suppliers to hand £1.4billion in customer credit back to households under plans to stop energy companies from holding on to customer credit balances. Ofgem is concerned that some suppliers may be using customers’ surplus credit balances, which tend to build up over the summer when…

Nearly 250,000 households could be automatically switched onto more expensive ‘default’ energy tariffs in March if they do not switch tariff or provider when their deal comes to an end. In January, there are 182 fixed energy tariffs coming to an end, according to new research by comparethemarket.com. Rolling off fixed term deals onto default…

One in four consumers encounters a problem when switching energy provider, in the past two years, according to new analysis by Resolver. Resolver surveyed its users and found that a quarter of people had encountered problems concerning blocked switches, meter reading discrepancies and demands for payment long after the switch had been completed – and…

In 2019, there was an estimated 13.4 per cent of households (3.18 million) in fuel poverty in England according to latest statistics released by the Department for Business, Energy & Industrial Strategy (BEIS). In 2019,  3.18 million households were classed as fuel poor, a reduction of 1.6 percentage points (341,000 households) from 2018. The depth…

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