Energy regulator, Ofgem is consulting on plans to standardise and strengthen support for prepayment customers and for all customers who are struggling to pay their energy bills. In March this year, suppliers voluntarily agreed to support vulnerable customers through COVID-19, including those on prepayment meters facing difficulties in topping up while self-isolating or in financial…

Energy regulator Ofgem has published its final proposals for new ongoing requirements for suppliers to drive up customer service standards, reduce the risk of supplier failure and strengthen the safety net for consumers if a supplier fails. A more competitive market has delivered significant benefits for consumers in the form of more innovative products and…

Energy regulator Ofgem has given the green light for collections on unpaid bills can resumer but has urged suppliers to avoid aggressive collection tactics. Ofgem has told energy suppliers it is not in anyone’s interests for an open-ended debt collection delay. In an open letter, the regulator set out it’s updated approach to regulating domestic…

iSupply Energy is to pay a total of £1.5million in refunds and goodwill payments after more than 115,000 customers were impacted by historic failings. The energy supplier was found to have incorrectly charged customers and failed to adequately update the Priority Service Register for vulnerable users. These failings between 2013 and 2019 impacted more than…

Water consumer group, CCW has appointed Emma Clancy as its new Chief Executive. Clancy will take the reins at the water consumer group from 1st  July after joining from global building products manufacturer BMI where she was Director of Care. Clancy boasts a wealth of experience in consumer protection, public policy and regulation during a…

Households that use prepayment meters are paying significantly over the odds for their energy when compared with those on a standard credit meter. New research from comparethemarket.com has revealed that 4.1 million customers are each paying on average £94 more a year for their energy than they would pay on a standard credit meter. Nationwide,…

Bristol City Council’s cabinet has agreed to sell the local authority owned company, Bristol Energy. The Energy company was founded in 2015, however, current Mayor of Bristol, Marvin Rees said the company has faced ‘unprecedented challenges’ since being established by his predecessor. Earlier this year, the council commissioned Ernst & Young to conduct a full…

One in ten families has asked family and friends for money to pay household bills according to new research by comparethemarket.com. The findings were part of the comparison specialist’s Household Financial Confidence Tracker, The company also says that the Government’s decision to start easing the nationwide lockdown has led to a pronounced drop in confidence…

A survey of customers by debt advice provider Financial Wellness Group has revealed how lockdown has impacted the finances of those already on a debt solution. Almost two-thirds of respondents (64%) had experienced a drop in household income since the lockdown started. The study shows the vital importance of the Government Job Retention Scheme: 38%…

Customers must not lose out on the service levels and investment they value most when the Competition and Markets Authority (CMA) re-examines four water companies’ future plans. That’s the warning from CCW – the voice for water consumers – which has written to the CMA to share its views on the cases put forward by Northumbrian Water,…

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