Discussions on energy collections are debated discussions in the latest episode of the podcast series, by software specialist Flexys. In the second episode, the software specialist is joined by Ovo Energy, Dwr Cymru Welsh Water and Bristol Energy for a discussion about how energy and water suppliers can improve the sector’s reputation for managing customers…

Financial wellbeing is deteriorating at its fastest pace since September 2017 despite a sustained rise in income from employment according to a new report IHS Markit. The report found that household finances were squeezed to the strongest extent since September 201 whilst workplace activity and incomes from employment continue to rise. The outlook towards future…

Citizens Advice is calling on Ofgem to use its forthcoming vulnerability strategy to set out how it will better support vulnerable energy customers who fall behind on their bills. The call comes in a new report from the charity detailing the experiences of people in vulnerable circumstances – for example, a disability or long-term health…

Challenger bank Monzo has announced that it has launched a new feature that lets customers switch energy supplier in minutes, from the Monzo app. Monzo says the new app feature will give customers a quick, convenient way to get a good deal on their energy, and avoid paying more than they need to. People can…

Ofgem has announced its strategic review of the microbusiness energy market to better understand and address the issues faced by microbusinesses. Ofgem’s analysis shows that market information is often inaccessible, resulting in customers paying high prices and struggling to make informed decisions. Microbusinesses play a central role in the UK economy. According to government data,…

Up to 7.9m households in the North West, South West and Midlands could see their water bills fall by as much as £70 before inflation by 2025, after Ofwat published draft decisions on plans put forward by United Utilities, South West Water and Severn Trent. Ofwat’s draft decisions for 2020 to 2025 would also mean…

Companies applying for a licence to supply energy will have to undergo more stringent tests from June in order to help drive up standards for customers and reduce the risk of supplier failure. Applicants will need to demonstrate they can adequately fund their operations for their first year, outline how they expect to comply with…

Ofwat has allocated customers affected by the proposed liquidation of Aquaflow Utilities to Clear Business Water, following a competitive process. Ofwat have worked with the market operator, MOSL, to switch affected customers and they should be receiving information from Clear Business Water soon. Ofwat has used powers under the Interim Supply Code, and stepped in…

On the 1st April £1.67 billion is set to be added to the nation’s energy bill and, according to new analysis from price comparison and switching service uSwitch.com, the hardest hit will be those who can least afford it. Last month, Ofgem announced that it was increasing the level of the price cap on poor value…

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