Here is an overview of The Money Charity’s latest statistics for March 2020 Personal debt in the UK People in the UK owed £1,680 billion at the end of January 2020. The average total debt per household, including mortgages, was £60,363 and per adult was £31,845, around 112% of average earnings. Net mortgage lending rose…

Water companies are taking all possible measures to help vulnerable customers and ensure households will not struggle to pay their bill during the national crisis according to Water UK. As yet there is no set policy for what billpayers will be offered but payment collections will be halted as part of the measures offered by…

Smart Energy GB has announced the appointment of Dan Brooke as the company’s new Chief Executive. Brook will be joining Smart Energy GB in May, taking over from Smart Energy GB’s founding Chief Executive Sacha Deshmukh who is moving on to become Chief Executive of UNICEF UK. Smart Energy GB’s Director of Finance & Operations…

Ofgem has appointed Bulb to take on supplying Gnergy  9,000 domestic customers and small number of non-domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. Bulb is offering customers a competitive tariff. All outstanding credit balances, including money owed to both existing and former domestic customers…

Ofwat has made a submission to the Competition and Markets Authority (CMA) after four of the 17 water companies appealed to the CMA against the outcome of Ofwat’s recent price review. The price review sets the outcomes water companies should deliver for customers and the environment, and the price that customers will pay over the…

New emergency measures with the energy industry have been agreed by the government to protect the domestic energy supply of those most in need during the disruption caused by the coronavirus. As part of new measures, customers with pre-payment meters who may not be able to add credit can speak to their supplier about options…

Ofgem has announced that Gnergy, a gas and electricity supplier with around 9,000 domestic customers and a small number of non-domestic customers is ceasing to trade. Under Ofgem’s safety net, the energy supply of Gnergy’s customers will continue and outstanding credit balances of domestic customers will be protected. Ofgem will choose a new supplier to…

Energy regulator Ofgem has opened a compliance case into ScottishPower’s complaints procedures, which includes concerns about the supplier’s handling and resolving of critical issues, diagnosing root problems and the impact this has on poor outcomes experienced by customers. Ofgem says that ut has have been increasingly concerned about the volume of ScottishPower’s referrals to consumer…

Five energy suppliers have been issued final orders by Ofgem after failing to sign up to the smart meter network operator. The regulator previously consulted on issuing orders to nine suppliers but three have since complied and one has requested its supply licence be revoked after selling on all its customers Ofgem has issued final…

New research from Citizens Advice has found that some energy autoswitching services are comparing fewer than 15 out of around 70 possible energy suppliers, despite claiming to cover most of the market, Citizens Advice’s ‘Stuck in the Middle’ report found that some autoswitchers were also providing inaccurate or unclear information, making it difficult for consumers…

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