Two-thirds of water companies reported a fall in written complaints from their customers last year – but a rapid improvement is needed from two of England’s suppliers. That’s according to the latest annual household customer complaint handling report from the Consumer Council for Water (CCW), which compares the performance of water companies in England and Wales across…

Ofgem could save energy consumers a further £1.7 billion during the next set of energy network price controls (RIIO-2), according to new analysis by Citizens Advice. In 2017, research by Citizens Advice found that energy networks would make up to £7.5 billion in unjustified profits over the course of the current price control [see notes…

Utilities must take urgent action now to help customers avoid escalating debt or face a crisis this winter, according to Baringa Partners. The company has investigated the potential impact of coronavirus on the sector over the coming months and concluded companies face a three-fold increase in typical bad debt charge write-offs. In the report, Baringa…

Regtech company, TruNarrative has announced a new partnership with Urjanet, to integrate utility and telecom account data. The TruNarrative platform delivers financial crime detection, customer onboarding and transaction monitoring to Financial services, e-commerce businesses and gambling operators. The partnership enables TruNarrative’s platform users to connect with consumer utility accounts based on consumer permissions and digitally retrieve…

Millions of energy customers could be in for a substantial bill shock this Autumn due to a combination of increased energy usage over lockdown and as working from home continues, according to research from comparethemarket.com. A rise in usage may lead to households without a smart meter and those who do not receive a manual…

Ofgem has appointed Octopus Energy to take on supplying Effortless Energy approximately 2,500 domestic customers and small number of non-domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. Octopus Energy is offering customers a competitive tariff. All outstanding credit balances, including money owed to both existing…

Centrica, through its British Gas business, has agreed to acquire the energy supply customers of Robin Hood Energy Limited for an undisclosed sum. Robin Hood Energy currently serves around 112,000 residential customers, and 2,600 business customers across 10,000 sites. Completion of the transaction is expected on 16th September with customers moving to British Gas over…

Ovo Energy, the UK’s largest independent energy supplier, has announced the appointment of Ben Blake as Chief Executive Officer (CEO). The company has also announced the appointment of Simon Maine as Director of Corporate Affairs. Blake joins Ovo as CEO of Ovo Energy and Smart Home, which includes responsibility for the brand, propositions and customer…

Energy supplier SSE has been fined £2.06m by the regulator Ofgem for failing to publish inside information about the wholesale energy market. Ofgem says that in its investigation it found that SSE failed to publish, in a timely manner, information about the future availability of its generation capacity. This was likely to have had a…

Effortless Energy (trading as Go Effortless Energy), a gas and electricity supplier with around 2,500 domestic customers and a small number of non-domestic customers have entered administration. Under Ofgem’s safety net, the energy supply of effortless Energy’s customers will continue and outstanding credit balances of domestic customers will be protected. Ofgem will choose a new…

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