New research has found severely low levels of awareness about the support systems available to utility customers who find themselves in circumstances of vulnerability. The study, completed by outsourced customer contact specialist Echo Managed Services, surveyed 1,000 UK residents on their experiences, knowledge and attitudes to household arrears. Key amongst the report findings was that…

ScottishPower has announced it will increase its standard variable domestic gas and electricity prices from June 2018.  The majority of customers affected, who pay by monthly direct debit, will see an average increase of 5.5%, or £63 on a typical annual dual fuel bill. Responding to the news Citizens Advice Director of Energy Victoria MacGregor,…

New research from Citizens Advice has found that 140,000 households in Great Britain (around 400,000 people) have been left without gas or electricity because they didn’t have enough money to top up their prepayment meter (PPM). The vast majority of these households (120,000) have people living there who may be particularly vulnerable to being without…

Here is an overview of The Money Charity’s latest statistics for April 2018: Personal debt in the UK People in the UK owed £1.578 trillion at the end of February 2018. This is up from £1.53 trillion at the end of February 2017– an extra £1,169.92 per UK adult. Per adult in the UK that’s an average debt of…

EDF Energy has announced price rises to its standard variable electricity tariff. The rise will mean that electricity prices will increase by 2.7%, days after British Gas raised prices for 4.1 million of its customers. Béatrice Bigois, EDF Energy managing director of customers, said: “We know that price rises are not welcome and we have worked…

The Credit Services Association (CSA) is concerned that new guidelines for debt advisors could keep customers in debt for longer by failing to reflect their true financial position, and in the worst case push them into unnecessary and potentially damaging insolvency. The CSA believes that the revised guidelines – presented by the Money Advice Service…

Citizens Advice has responded to British Gas’s announcement that the supplier is raising prices for customers on a standard variable tariff by 5.5% – an average of £60. It is the second price hike in 8 months from British Gas. Victoria MacGregor, Director of Energy at Citizens Advice, said “There are serious question marks over…

Co-op Energy, part of The Midcounties Co-operative, has made an offer to acquire Flow Energy. If accepted, the proposed deal will see The Midcounties Co-operative, the largest independent co-operative in the UK welcome around 130,000 more customers into Co-op Energy and give more energy users a greater voice in how their energy company operates. Commenting…

The Credit Services Association (CSA), has announced the first of the major sponsors for the 2018 UK Credit and Collections Conference (UKCCC), which this year moves to Crowne Plaza, Stratford Upon Avon. Conexus Recovery and Field Services, which has clients across the banking, utilities, retail and debt purchasing sectors, is returning as a sponsor and…

The Financial Conduct Authority (FCA) has published its business plan for 2018/19 which sets out the key priorities for the coming year. The FCA says the priorities in this year’s business plan reflect the high level of resource needed to dedicate to European Union (EU) withdrawal, given its impact both on our regulation and the…

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