The Credit Service Association (CSA) has responded to last week’s Financial Ombudsman’s figures on debt collection. In a statement the CSA said  “Recent media reports using figures from the Financial Ombudsman Service (FOS) fail to mention that the total number of complaints relating to debt collection activities has in fact fallen year-on-year, is significantly lower…

More water companies should pour some of their own profits into schemes designed to help cash-strapped households with their water bills, according to the Consumer Council for Water (CCWater). The Water Watchdog wants the industry to increase its funding of financial assistance for low-income customers, ahead of a 2 percent rise in the average water and sewerage bill in England…

Ofgem has announced that the energy price cap for customers on default (including standard variable) tariffs, introduced on 1 January 2019, will increase by £117 to £1,254 per year, from 1 April for the six-month “summer” price cap period. The price cap for pre-payment meter customers will increase by £106 to £1,242 per year for…

The Financial Ombudsman Service (FOS) has released its latest report which shows that it has dealt with around 3,300 inquiries about debt collection and took on over 1,000 new complaints for investigation in 2018. The complaints cover credit and consumer loans, such as mortgages, credit cards and personal or business loans. They don’t include household debts…

Water regulator Ofwat has today given its initial assessment of water companies’ business plans for 2020-25. Three water companies – Severn Trent, South West Water and United Utilities – delivered such high-quality plans that they have already been given the green light by Ofwat. The plans from those three companies set out how they will…

Energy supplier Switch2 Energy, has made a trio of senior appointments to support its growth plans. Richard Slee has joined the Yorkshire headquartered company as CEO with a mission to maximise Switch2’s market-leading position as the dominant force in UK heat networks. Chris Kingston has also joined the business as Operations Director, while Simon Waite is the…

Ofgem has appointed Utilita Energy to take on supplying Our Power’s 31,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. Utilita is offering Our Power’s customers a competitive tariff and will honour all outstanding credit balances, including money owed to both existing and former customers…

Equitix Investment Management, a UK infrastructure manager, has reached an agreement with iCON Infrastructure on the acquisition of the Firmus Energy regulated gas network in Northern Ireland. The acquisition is expected to complete in mid-February. Established in 2005, Firmus Energy owns and operates a  regulated natural gas distribution network in the major towns and cities…

Scotland’s largest non-domestic water supplier, Business Stream, has bought the customer base of its competitors Yorkshire Water Business Services (YWBS) and Three-Sixty, both part of the Kelda Group, doubling its market share and cementing its position as one of the top three retailers in the UK water market. The acquisition which will take effect this…

Nearly one million (900,000) people who’ve never switched energy supplier could cover the cost of their Christmas borrowing by changing to a better deal. New analysis from Citizens Advice shows that around 3.2 million people in Britain borrowed up to £150 to cover the cost of Christmas in 2018, almost 1 million of whom have…

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