The Consumer Council for Water (CCWater) received 1,110 complaints from non-household customers between 1 July and 30 September this year, making it the worst quarter since the market opened in April 2017. The increase has undermined the improvement witnessed by the consumer body during the first three months of 2018/19 when complaints fell for the…

One Select, an energy supplier with about 36,000 domestic customers, has ceased to trade. Under Ofgem’s safety net, the energy supply of One Select’s customers will continue as normal. The outstanding credit balances of domestic customers will be protected. Ofgem will choose a new supplier to take on One Select’s customers as quickly as possible.…

Energy specialist, OneSelect has come bottom in the latest Citizens Advice’s star rating table, which ranks the customer service levels of energy suppliers. The ratings look at a range of measures including complaints levels, call waiting times, the timeliness and accuracy of billing and whether switches take place on time. It includes 34 firms (serving…

According to the Joseph Rowntree Foundation’s UK Poverty 2018 study, water arrears weighs heaviest on the poorest families – ahead of other debts including council tax, rent and energy bills. The findings echo the concerns of the Consumer Council for Water (CC Water) which has been pressing water companies to do more to ensure financial support reaches the…

Ofgem has appointed Ovo Energy to take on Spark Energy Supply’s 290,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for the customers of Spark Energy Supply, which announced it was ceasing to be a supplier on Friday (23 November 2018). Separately, Ovo Energy has acquired Spark…

Ofgem has appointed Scottish Power to take on supplying Extra Energy’s 108,000 domestic customers and 21,000 business customers. This follows a competitive process run by Ofgem to get the best deal possible for the customers of Extra Energy, which ceased trading on Wednesday. Scottish Power is offering Extra Energy’s customers a competitive tariff and will…

Spark Energy Supply, a domestic energy supplier with about 290,000 customers, has ceased trading in the energy supply market. Under Ofgem’s safety net, the energy supply of Spark Energy’s customers will continue as normal. The outstanding credit balances of domestic customers will be protected. Ofgem will choose a new supplier to take on Spark Energy’s…

Energy companies would have to demonstrate they have adequate financial resources and can meet their customer service obligations before Ofgem awards them a licence to supply energy under proposals announced as part of the regulator’s ongoing review into supplier licensing arrangements. Over the last decade more consumers have benefited from competition in the energy market, which…

Extra Energy, an energy supplier with about 108,000 domestic and 21,000 business customers, has ceased trading. It becomes the sixth energy company to cease trading this year. The other suppliers to cease trading this year were: Future Energy ( January) National Gas and Power (July) Iresa (July) Gen4U (September) Usio Energy (October) Under Ofgem’s safety…

Over 93,000 households will be automatically switched onto expensive ‘default’ tariffs in the last quarter of 2018 if people choose not to act. In October, November and December 2018, there are 130 fixed energy tariffs coming to an end, according to new research by comparethemarket.com, with a total cost of £18.95 million hitting those households affected.…

1 2 3 25