Water Services Regulation Authority, Ofwat has appointed Rachel Fletcher as its new Chief Executive. Fletcher succeeds Cathryn Ross, who is leaving for an executive position at BT. Fletcher will join Ofwat in January, she currently sits on the Ofgem Board and is the Senior Partner for Consumers and Competition. Throughout her tenure, Fletcher has also…

Citizens Advice has responded to the announcement that energy supplier British Gas (Centrica) will replace its standard variable tariff with a fixed term default tariff, as part of a package of new measures for its customers. Citizens Advice Chief Executive, Gillian Guy said: “Poor value default tariffs that take advantage of customer loyalty have no…

Energy UK has set out principles to provide improved safeguards for smart meter prepayment customers switching supplier. With most of the UK’s small, medium and large energy suppliers having signed up to the principles, their customers will all benefit from the improved processes.  Suppliers that have signed the principles will agree to implement them as…

Energy supplier Bulb Energy has called on the Big Six to “step up” and do more to help vulnerable customers. In its submission to Ofgem’s consultation on the emergency price cap, the supplier claims 3.9 million vulnerable households will miss out on potential savings. Bulb Energy has also called on the Big Six to reduce…

Ofgem has announced a £150 cap on charges for installing pre-payment meters under warrant for customers in debt, and banned charges for the most vulnerable. Suppliers can apply to the court and install a prepayment meter under warrant, as a last resort when customers fall into debt. Under current rules, suppliers can charge warrant costs…

SSE and Npower (owned by Innogy) have agreed to merge SSE’s household energy and energy services business to form a new independent retail energy company. Innogy will hold a minority stake of 34.4 percent in the business, while SSE plans to demerge its 65.6 percent stake to its shareholders upon completion of the transaction. Last…

SSE and NPower’s owner Innogy have entered talks about merging their supply businesses into a new separate company. In a statement on SSE’s website the company said “In line with its stated commitment to embrace change in each of its businesses, adapting them to the political, economic, social and technological requirements of customers and of…

Ofgem has launched its annual State of the Energy Market report. The report gives a detailed assessment of how well the energy market is working for consumers in terms of competition, affordability, decarbonisation, and security of supply. In the section dedicated to affordability Ofgem notes that even if suppliers provide energy at the lowest feasible…

Retailers operating in the new water market are working closely with the Consumer Council for Water (CCWater) to tackle the root causes of a rise in complaints from businesses to the watchdog. CCWater received 559 complaints from non-household customers during the second quarter of the year – around three times as many as the same…

A new scheme, announced jointly by Water UK and Energy Networks Association (ENA), will improve the process for customers to sign up to the Priority Service Register (PSR), a free service provided by utility companies to customers who may require additional support. Any customer who finds themselves in a vulnerable situation will be able to…

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