A survey of customers by debt advice provider Financial Wellness Group has revealed how lockdown has impacted the finances of those already on a debt solution. Almost two-thirds of respondents (64%) had experienced a drop in household income since the lockdown started. The study shows the vital importance of the Government Job Retention Scheme: 38%…

Customers must not lose out on the service levels and investment they value most when the Competition and Markets Authority (CMA) re-examines four water companies’ future plans. That’s the warning from CCW – the voice for water consumers – which has written to the CMA to share its views on the cases put forward by Northumbrian Water,…

Cash-strapped small businesses could be left in the dark over accessing support with their water bills during the coronavirus crisis, a consumer group has warned. CCW – the voice for water consumers – is urging business customers that have been impacted financially during the pandemic lockdown to make sure they are not missing out on…

E.ON has announced its latest steps following its acquisition of npower and outlined proposals to combine the two companies’ successful Industrial & Commercial (I&C) supply activities in the UK. Following E.ON’s acquisition of npower in late 2019, npower Business Solutions (nBS) was ‘carved out’ and has continued to operate successfully and independently. Bringing the two…

Consumers are spending more than £65 million per month on energy while working from home, according to new research by energy provider Utilita. The survey of 2,000 UK adults revealed 40 per cent have transformed their home into a makeshift office during lockdown with a total of around 12.5 million now working from home (WFH).…

Household energy costs are set to increase, as research from comparethemarket.com reveals that the majority of homes across the UK are using appliances significantly more than usual whilst under lockdown. As a result of this usage surge in appliances such as dishwashers and washing machines, ovens and hobs, lighting, gaming, TVs and laptops, the research…

Research from global information and insights provider TransUnion, shows potential signs of stabilisation in the impact of COVID-19 on household and personal finances, suggesting that the various financial support measures on offer are easing the burden. The number of households negatively impacted remains largely unchanged, at three out of five, but the number of people…

Thames Water has today announced the appointment of Sarah Bentley as Chief Executive Officer (CEO). Bentley joins from Severn Trent Water where she was the Chief Customer Officer responsible for customer retail and network operations, group technology and transformation. Bentley led the transformation of Severn Trent’s digital customer experience, as well as delivering a fundamental…

UK households will have £43 billion less cash available for essential spending between April and June, as the UK slides into its deepest recession in decades. Disposable income earned by UK households, once it has been adjusted for tax and benefits, will be 17% lower in the second quarter of this year, according to analysis…