The Insolvency Service has published its latest England & Wales insolvency statistics for Q3 2019 (July-September) indicating that personal insolvencies (seasonally adjusted) increased by 0.6% from Q3 2019 compared to Q2 2019, and rose by 22.7% compared to Q3 2018. The figures showed that personal insolvencies are on the increase with 30,879 individual insolvencies in…

A new report by the Consumer Council for Water (CCWater) shows that almost 700,000 low-income customers received bill reductions through a range of assistance schemes in 2018/19 – up 28 per cent on the previous year. However, the consumer group’s own research shows that three million customers in England and Wales still say their bills are unaffordable,…

Here is an overview of The Money Charity’s latest statistics for October 2019: Personal debt in the UK People in the UK owed £1,650 billion at the end of August 2019. This is up from £1,604 billion at the end of August 2018, an extra £876 per UK adult over the year. The average total…

Ofgem has appointed EDF Energy to take on supplying Toto Energy’s 134,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. EDF Energy is offering customers a competitive tariff and many of Toto’s customers will see a reduction in the price they pay. All outstanding credit…

Toto Energy, an energy supplier with around 134,000 domestic customers has ceased to trade. Under Ofgem’s safety net, the energy supply of Toto Energy’s customers will continue and prepayment meters can be topped up as normal. The outstanding credit balances of customers will be protected. Ofgem will choose a new supplier to take on all…

Ofgem is proposing new reforms for existing suppliers to drive up customer service standards, reduce the risk of energy supplier failure and strengthen the safety net. Increased competition in the retail market has benefitted consumers with cheaper deals, put pressure on incumbent suppliers to improve their customer service offering and brought in new and innovative…

Ofgem has appointed Total Gas and Power to take on supplying Rutherford Energy Supply Limited’s (trading as Uttily Energy) 280 business customers. This follows an appointment process run by Ofgem to get the best deal possible for customers. For existing customers, energy supplies will continue as normal as they switch over to Total Gas and…

The Financial Conduct Authority (FCA) has published the complaints figures for regulated firms for the first half of 2019. The data showed an increase in complaints from 3.91m in the second half (H2) of 2018 to 4.29m for the first half (H1) of 2019. The increase in complaints was mainly driven by a 34% increase…

Ofgem has announced that Rutherford Energy Supply (trading as Uttily Energy), an energy supplier with around 280 business customers has ceased to trade. Under Ofgem’s safety net, the energy supply of Rutherford Energy’s customers will continue. Ofgem will choose a new supplier to take on all of Rutherford Energy’s customers. This supplier will contact these…

To mark World Mental Health Day, four leading banks have announced they are backing Money and Mental Health’s campaign to ‘Stop the DebtThreats.’ Barclays, Monzo, Nationwide and Metro Bank have joined over 30 charities in calling on the government to change out-of-date rules on debt letters, to make them less intimidating, and more supportive to…