Collaboration, communication and consistency are three key ways in which water companies can improve the way they deliver priority support to consumers in vulnerable circumstances, according to new guidance published by the Consumer Council for Water (CCWater).CC Water says March’s severe cold weather – and the rapid thaw that followed – put a spotlight on…

Energy regulator, Ofgem has opened compliance cases into First Utility, Ovo Energy and Utilita over their poor handling of customer complaints after carrying out its biyearly complaints handling survey. The energy regulator is also expanding recent compliance engagement on complaints handling performance with ScottishPower through a compliance case which includes the results of the survey.…

Energy services group, Engie has signed its first energy white-label contract with a local authority to supply householders across the north-west of England. In the new offer launching today, residents in the Cheshire West and Chester region will benefit from a new local energy platform called Qwest Energy. The new proposition sees Engie become the…

Ofgem has ordered npower to co-operate in its next trial of a simplified collective switch which could help thousands of the supplier’s customers save hundreds of pounds by switching to a better deal. Suppliers are required to allow their customers to take part in Ofgem’s programme of trials which are testing the best ways to…

Here is an overview of The Money Charity’s latest statistics for September 2018: Personal debt in the UK People in the UK owed £1.592 trillion at the end of June 2018. This is up from £1.545 trillion at the end of June 2017– an extra £900.74 per UK adult. People in the UK owed £1.5955 trillion at the end of July…

Three water companies have been warned to improve their customer service as a new report by the Consumer Council for Water (CCWater) reveals households made more than 2.1 million calls to resolve problems last year. The annual complaints report by the Water Watchdog shows that nine out of 21 water companies in England and Wales…

Green Star Energy has paid compensation for mis-selling to 8,815 customers who were offered only Green Star Energy tariffs when visiting a bespoke page on the price comparison website Utility Discount, which was accessible only via an online advert. Green Star Energy has also paid additional money to Ofgem’s consumer redress fund after it failed…

The winners of the second annual  2018 Credit & Collections Technology Awards have been revealed. There were sixteen winners from the eighteen Awards categories which are covered by four main headings of Credit, Collections, Credit & Collections services and Innovation. The awards ceremony was held at Credit Services Association’s (CSA) annual Gala dinner at the…

The winners of the second annual Credit & Collections Technology Awards were announced last night at the Credit Services Associations’s annual Gala dinner at the Crown Plaza in Stratford-upon-Avon. Eighteen winners from the Awards categories which are covered by four main headings of Credit, Collections, Credit & Collections services and Innovation were revealed. Stay tuned…

Introducing ‘Open Banking’ style measures to the energy market would make it easier for small businesses to switch providers and access cheaper tariffs, according to new proposals by the Federation of Small Businesses (FSB). Open Energy: Using data to create a smarter, cheaper and fairer energy market, commissioned by FSB and produced by Fingleton Associates,…