Water regulator, Ofwat has proposed a package of measures to protect business retail customers and minimise disruption in the market. The impacts of COVID-19 are being felt across the whole of the UK economy and throughout each and every sector. In water, the business retail market in England will inevitably be affected, both through businesses…

Here is an overview of The Money Charity’s latest statistics for March 2020 Personal debt in the UK People in the UK owed £1,680 billion at the end of January 2020. The average total debt per household, including mortgages, was £60,363 and per adult was £31,845, around 112% of average earnings. Net mortgage lending rose…

Water companies are taking all possible measures to help vulnerable customers and ensure households will not struggle to pay their bill during the national crisis according to Water UK. As yet there is no set policy for what billpayers will be offered but payment collections will be halted as part of the measures offered by…

Smart Energy GB has announced the appointment of Dan Brooke as the company’s new Chief Executive. Brook will be joining Smart Energy GB in May, taking over from Smart Energy GB’s founding Chief Executive Sacha Deshmukh who is moving on to become Chief Executive of UNICEF UK. Smart Energy GB’s Director of Finance & Operations…

Ofgem has appointed Bulb to take on supplying Gnergy  9,000 domestic customers and small number of non-domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. Bulb is offering customers a competitive tariff. All outstanding credit balances, including money owed to both existing and former domestic customers…

Ofwat has made a submission to the Competition and Markets Authority (CMA) after four of the 17 water companies appealed to the CMA against the outcome of Ofwat’s recent price review. The price review sets the outcomes water companies should deliver for customers and the environment, and the price that customers will pay over the…

Ofgem has announced that Gnergy, a gas and electricity supplier with around 9,000 domestic customers and a small number of non-domestic customers is ceasing to trade. Under Ofgem’s safety net, the energy supply of Gnergy’s customers will continue and outstanding credit balances of domestic customers will be protected. Ofgem will choose a new supplier to…

Energy regulator Ofgem has opened a compliance case into ScottishPower’s complaints procedures, which includes concerns about the supplier’s handling and resolving of critical issues, diagnosing root problems and the impact this has on poor outcomes experienced by customers. Ofgem says that ut has have been increasingly concerned about the volume of ScottishPower’s referrals to consumer…