Energy Provider E.on will refund it’s customers after it spotted a flaw in the way some meters are being read.  Around 600 of its customers – both homes and businesses – are affected. Energy regulator Ofgem commented “Ofgem is aware that a very small number of gas customers are being incorrectly charged for their energy use and…

SSE face scrutiny from Ofgem after switching its customers to pre-payment meter tariffs, with concerns raised that some customers are in potentially vulnerable situations. Ofgem’s will review it’s Standards of Conduct which are aimed at ensuring suppliers treat customers fairly. Firms should take all reasonable steps to ascertain a customer’s ability to pay and must take…

A report by charity Stepchange has found that  bailiffs, government departments and bailiffs are among the most unfair when dealing with people in problem debt. The report titled Creditor and debt collector conduct: What’s making debt problems worse? also found that some creditors are failing to take vulnerabilities such as depression and other ongoing mental health conditions into…

Research by Echo Managed Services suggests that consumers are purposely withholding payments as a result of poor customer service or billing issues. Full details of the report can be found here.

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