Ofcom has set out a range of measures to help ensure out-of-contract broadband customers pay fairer prices, and providers offer better protection to vulnerable customers. Ofcom says that it has been concerned about some broadband customers paying high prices when their introductory offer has ended, meaning they are ‘out of contract’. Many of these customers…

People’s everyday behaviour is leaving them vulnerable to fraud, according to research from Equifax, the consumer and business insights expert. Equifax’s online survey of over 2,000 people found that nearly three quarters (74%) of consumers carry at least two debit or credit cards in their purse or wallet, and nearly one in four (38%) carry…

In recent years, the customer retail journey has been through a period of significant change across several industries – largely due to the internet and related technologies. In today’s connected society, purchase decisions can be made from all manner of devices and locations. Often a strong wi-fi signal and a spare five minutes can be…

Debt collection is undergoing fundamental changes. In the last six months alone, there has been a ream of calls for a new, “ethical” approach to debt collection, led by the Treasury Select Committee, local authorities and organisations including Citizens Advice and the Money Advice Service. Utilising innovative communication technologies has become integral to not only…

Brexit analysis by leading data analytics company SEMrush, out today, reveals a surprisingly low number of the UK public have been considering the potential impact of Brexit on their personal finances. Since the 2016 Referendum, only 0.06% of the population have searched for information online on how the nation’s departure from the European Union may…

European debt purchaser and credit management specialist  Cabot Credit Management has announced its latest Financial Results for Year ended 31st December 2018. Servicing revenue rise 104 percent from £40.2m to £82m. Adjusted earnings EBITDA rose 18 percent from £295.2m to £349.8m over the same period. Estimated remaining collections rose 13 percent from £2.4bn to £2.7bn,…

The Bank of England has published its latest mortgage lenders and administrators return (MLAR) is a quarterly statistical release aggregated from data on mortgage lending activities provided by around 340 regulated mortgage lenders and administrators. The figures show that the value of outstanding mortgage balances with some arrears increased for the first time since 2016…

Small and medium size enterprises (SMEs) with a turnover between £6.5 million and £10 million and a balance sheet up to £7.5 million will soon be able to have their banking and finance disputes reviewed and redressed through alternative dispute resolution arrangements, following the creation of a specialist ombudsman service with the expertise and powers…

A director of three ‘mortgage support’ companies has been banned by the courts for nine and a half years after taking advantage of customers looking for urgent help with mortgage arrears. Daljit Dhillon, from Sutton Coldfield, appeared at the High Court in Birmingham on 13th September 2018 where an order was made to disqualify her…

2018 has probably been the busiest year for consumer asset sale in the UK since 2008. Speak to any major debt purchaser and they will advise you of the increase in assessing portfolios, pricing calculations and on-boarding customers. Many creditors have used asset sale as part of their process for a number of years. However,…

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