Millennials, a generation of digital natives that grew up amid the fastest period of technological change in history are, according to new independent research, the age group least likely to borrow from alternative digital lenders. According to Equiniti Credit Service’s latest UK research report ‘A three part harmony: how regulation, data and CX are evolving…

Debt collection is undergoing fundamental changes. In the last six months alone, there has been a ream of calls for a new, “ethical” approach to debt collection, led by the Treasury Select Committee, local authorities and organisations including Citizens Advice and the Money Advice Service. Utilising innovative communication technologies has become integral to not only…

The challenges facing British Steel have been well documented over recent weeks as the impact of the Brexit impasse has bitten. A material repair to its main blast furnace, the delay of carbon credit allocations and a reluctance of overseas customers to place orders without a known outcome of Brexit negotiations have all contributed to…

The media behaves the same with fraud headlines as with any other news; it is selective. Major frauds make the cut, as do the more entertaining or exotic items, “Lonely woman gives £800,000 to dating app con-man.” Or, as may be more relevant to you, “Payments diverted to confidence trickster’s bank account.” Abuse of trust…

There’s no denying it’s is a very interesting time to be involved in the automotive F&I marketplace. Like it or not, the publication of the FCA’s review into the motor finance sector will be a harbinger of change. Motor finance can still be a source of profit for all parties – but the rules of…

On 9th May, Christians Against Poverty (CAP) published its annual client report, Changing Perceptions. The report is designed to highlight some of the running trends we are seeing in the lives of our clients, helping to build a picture of what life is like in debt and poverty in the UK today. In 2018, CAP…

The number of businesses and individuals coming to me over the last few years with debt and mental health issues has worryingly increased. The damage I have seen to people’s lives because of mental health issues caused by debt can be heart-breaking. But with the right help and action plan that doesn’t need to be…

Companies and consumers are both preoccupied with data. Companies want to know how they can make the best use of the data they gather, while customers try to ensure that companies collect as little data about them as possible. Data is hot and, in our technology-driven world, everyone is engaging with it in one way…

Like many of you reading this, I have been doing the rounds at several SM&CR events focused on the extension of the Senior Managers and Certification Regimes of late and have picked up (as well as delivered) some useful insights into the good and the bad experiences across the banking sector and the similarities or…

Has the desire for better consumer protection, without full consideration of what is financially and technologically possible, placed both customers and the industry into a position which in the long-term is untenable?  Following the financial crisis of 2007/8, the UK regulators and particularly the Financial Conduct Authority (FCA) have sort to put consumers of finance…

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