Online Collections Technology Think Tank 3.1, Thursday 3rd February 2022

Collections Strategies for 2022.

Thursday 3rd February 9.30am – 14.00

The fourth Online Collections Technology Think Tank will feature a number of discussions to understand the best possible collection strategies in 2022.

The Think Tank’s aim is to create an engaging environment with the aim of enabling all participants to learn about change within collections and the role technology and innovation has to play in an everchanging environment. The last event was attended by just over 200 collections professionals across four streams

The next edition of the event will explore conversations around the collections strategies as the UK copes with changes in economic circumstances as we hope to emerge from what we hope is the worst of the pandemic.

Lenders, creditors and collections specialists will discuss, debate and dissect regulatory and thematic business challenges as a result of the pandemic which has economically impacted household finances but collections processes and strategies.

The event will focus on panel discussions across a number of thematic collections issues with the aim of problem-solving and examining how companies can utilise people and technological innovations effectively as we move into a new way of working.


Qualifying Collections professionals include:

Banks, Building Societies, Credit Card providers, Utility companies, Mortgage and Loan companies, High-Cost short Term Lenders, Home Credit providers, Motor Finance providers, Telecoms & Media providers, Debt Purchasers, Debt Collection Agencies, Debt Advice specialists plus other collections professionals.



  • 9.30am: Opening remarks from Credit Connect and Chair. Introduction and overview of the event line-up.
  • SPEAKERS: Colin White, Founding Director at Credit Connect and Event Chair: Vanessa Northam, Head of Strategic Partnerships at StepChange
  • 9.40am: Collections Risk. What are the risks in choosing the right collections strategy and matching this to operations needs? What is the best mix between people and technology? SPEAKERS: Mark Porter, Head of Customer Operations from Oodle Finance, Richard Fenton, Head of Digital Development from The Zinc Group, Frank Sherlock, VP International from CallMiner.

10.25am BREAK


  • 10.45am: Customer Engagement What are the best methods of customer engagement, does it vary sector to sector, generation to generation? What customer engagement strategy is best in what will be a fragile economic climate for consumers. SPEAKERS: Steven Coppard, Deputy Director Government Debt Management Function
    from The Cabinet Office, David Murphy, Partnerships, Sales & Solutions Director from Sigma Connected Group, Steve Exton, AVP Business Development, Europe from Firstsource.

11.30am BREAK


  • 11.55am: Vulnerable customers and affordability. Is there any technology that can help enable the best approach in firstly assessing vulnerable customers and then managing affordability?  Can data really identify vulnerable customers? How do we ensure the best customer outcomes?  SPEAKERS: Kevin Stewart, Business Unit Leader, Revenues & Benefits from Middlesex District Council, Chris Leslie, Chief Executive Officer from the Credit Services Association (CSA), Kevin Still, Director from DEMSA, Dominic Maxwell, Founder from TellJO.



  • 1.05pm:  Future of Collections Technology What does it look like? WIll open banking be used in collections strategy. What about artificial intelligence and Machine Learning what are the latest technology innovations, how have they been adopted. Is there even a measurable metric for defining best customer outcomes? SPEAKERS: Sam Challenger, Head of Collections & Customer Experience from Billing Finance, Owen Edwards, Head of Lending Operations from JN Bank Daniel Calcott, Director from The Digital DRA, Richard Grey, VP Sales and Services from Lightico.
  • 1.50pm: Closing remarks 

2pm: Event close


Why collections specialists should register to view this ‘FREE to attend’ event:

      • Educational: Learn from peers and sharing of ideas and take away key industry opinions and learn about new technology
      • Benchmarking: This is a great opportunity for attending companies to evaluate collections strategy and review comparison to their peers 
      • Unique format: our unique format enables participants to network extensively, discuss, debate and dissect topical issues
      • Discover something new: experience new technologies, innovations, and services that are available to help to transform your collections plans, increase productivity and make better decisions 
      • Join the community: expand their network in a new and engaging environment

Call 01622 437014 or email to register your space. Limited attendance


Lightico empowers businesses to accelerate and automate customer journeys. Companies leverage automated workflows to collect eSignatures, documents, payments, and ID in real time — straight from the customer’s smartphone.

Previous partners and sponsors:



Call 01622 437014 for details on sponsorship opportunities at the next event or email:

SPEAKER OPPORTUNITIES: If you would be interested in joining an event panel please call 01622 437014 or email:

What the attendees said:

‘I thoroughly enjoyed the Open Banking discussion, it was great content. Congratulations on a great event!” – Collections specialist United Utilities

“I like the informal panel style approach – much better than loads of power point presentations” – Senior Manager Hoist

“The event was well presented, well Chaired and the panellists discussion were all on-point. Great effort, thank you.”-Senior Director, Arvato Financial Solutions

“I really enjoyed Credit Connect’s Think Tank, great panellists and good insight into collections technology.” -Associate Director at Compliance Consultancy


Attendee Rates:

*The event will be free to attend for qualifying collections professionals. There will be a limited amount of tickets set aside for suppliers. The rate for suppliers will be £99+VAT. Qualifying collections professional status will be confirmed by Credit Connect based upon the company sector, current company and job title status.
Please note the event attendee list is limited in numbers so book early to ensure your place.