Online Collections Technology Think Tank 3.2, Thursday 7th July 2022

Thursday 7th July 9.30am – 14.00

The fifth Online Collections Technology Think Tank will feature a number of discussions to understand the best possible collection strategies in 2022.

The Think Tank’s aim is to create an engaging environment with the aim of enabling all participants to learn about change within collections and the role technology and innovation has to play in an everchanging environment. The last event was attended by just over 200 collections professionals across four streams

The next edition of the event will explore conversations around the collections strategies as the UK begins to get to grips with the cost of living crisis following the pandemic, Brexit impacts, the war in Ukraine, rises in inflation and rising interest rates.

Lenders, creditors and collections specialists will discuss, debate and dissect regulatory and thematic business challenges assessing collections processes and strategies.

The event will focus on panel discussions across a number of thematic collections issues with the aim of problem-solving and examining how companies can utilise people and technological innovations effectively as we move into a new way of working.


Qualifying Collections professionals include:

Banks, Building Societies, Credit Card providers, Utility companies, Mortgage and Loan companies, High-Cost short Term Lenders, Home Credit providers, Motor Finance providers, Telecoms & Media providers, Debt Purchasers, Debt Collection Agencies, Debt Advice specialists plus other collections professionals.



  • 9.30am: Opening remarks from Credit Connect and Chair. Introduction and overview of the event line-up.
  • SPEAKERS: Colin White, Founding Director at Credit Connect and Event Chair: Chris Warburton, Director at ROStrategy
  • 9.40am: Customer Engagement. What are the best methods of customer engagement, does it vary from sector to sector, generation to generation? How can customer engagement collections improve customer outcomes? Can we plan a collections operations strategy to suit different levels of engagement mixing people and technology? Is there even a measurable metric for defining the best customer outcomes? SPEAKERS: Sebrina McCullough from The Financial Wellness Group, Simon Bayley from Specialist Motor Finance, Charlotte Accutt from Southwark Council

10.30am BREAK


  • 10.45amAssessing Collection Risks. A look at vulnerable customers and affordability. Understanding customers in rapidly changing and challenging times. Is there any technology that can help enable the best approach in firstly assessing vulnerable customers and then managing affordability?  Addressing affordability the sector challenges? How do we ensure the best customer outcomes? How can data be harnessed and used in the right way? SPEAKERS: Craig Hinchcliffe from Perch, Sheraz Afzal from Quint, Andrew Alder from Paylink Solutions

11.35am BREAK


  • 11.55am Propensity to Pay. With the new demands on households and the rising cost of inflation, interest rates and energy what are the best ways to assess collections strategy. SPEAKERS: Nina White from Thames Water, Peter Munro from PayPlan, Rick Britt from Callminer



  • 1.00pm Future of Collections Technology. Is regulation stifling innovation? Assessing the importance of omni channel – customer engagement. The importance of real-time integration (data sources). SPEAKERS: Eleanor Demuth from Curve,  Dale Williams from Telrock, Harry Hughes from the Lending Standards Board
  • 1.50pm: Closing remarks 

2pm: Event close


Why collections specialists should register to view this FREE to attend event:

      • Educational: Learn from peers and sharing of ideas and take away key industry opinions and learn about new technology
      • Benchmarking: This is a great opportunity for attending companies to evaluate collections strategy and review comparison to their peers 
      • Unique format: our unique format enables participants to network extensively, discuss, debate and dissect topical issues
      • Discover something new: experience new technologies, innovations, and services that are available to help to transform your collections plans, increase productivity and make better decisions 
      • Join the community: expand their network in a new and engaging environment

Call 01622 437014 or email to register your space. Limited attendance


CallMiner is the global leader in conversation analytics to drive business performance improvement.

Telrock Systems is a global technology provider of modern cloud-based collections and recovery software solutions for creditors and 3rd party consumer collections organizations wanting improved functionality and smarter capabilities. Our flagship solution, Optimus, is an enterprise-wide collections and recovery software platform built new from the ground up. It leverages open-source technology, powerful cloud computing, PCI DSS compliance, and more intelligent designs resulting in the broadest and richest collections and recovery Software-as-a-Service (SaaS) offering in the market. We provide our solutions in North America from our Atlanta office, and in Europe, Middle East, and Africa (EMEA) from our London, UK office.

Paylink Solutions is a multi-award-winning fintech provider that delivers digital affordability solutions across financial services and the utilities sectors. Paylink’s software has been adopted by more than 25organisations, including high street banks, energy and water providers to assist customers with all types of situations they might be facing when in financial difficulty. Originally developed for its sister company – who are one of the UK’s largest free debt advice providers, PayPlan – Paylink’s software now includes features, such as Open Banking, digital triage, arrangement proposals and auto requests for future affordability assessments and seamless journeys for customer to engage with free debt advice, which is helping more than 50,000 customers a month understand their affordability.

Recent sponsors of the event included:


Call 01622 437014 for details on sponsorship opportunities at the next event or email:

SPEAKER OPPORTUNITIES: If you would be interested in joining an event panel please call 01622 437014 or email:


What previous attendee say:

‘I thoroughly enjoyed the Open Banking discussion, it was great content. Congratulations on a great event!” – Collections specialist United Utilities

“I like the informal panel style approach – much better than loads of power point presentations” – Senior Manager Hoist

“The event was well presented, well Chaired and the panellists discussion were all on-point. Great effort, thank you.”-Senior Director, Arvato Financial Solutions

“I really enjoyed Credit Connect’s Think Tank, great panellists and good insight into collections technology.” -Associate Director at Compliance Consultancy


Attendee Rates:

*The event will be free to attend for qualifying collections professionals. There will be a limited amount of tickets set aside for suppliers. The rate for suppliers will be £99+VAT. Qualifying collections professional status will be confirmed by Credit Connect based upon the company sector, current company and job title status.
Please note the event attendee list is limited in numbers so book early to ensure your place