Samantha Barrass has been named as the first Chief Executive Officer of the Business Banking Resolution Service (BBRS).
The BBRS has been set up to resolve disputes between small and medium-sized businesses and their banks to deliver independent transparent, fair and reasonable outcomes The BBRS is backed by Britain’s six biggest high street lenders.
Sarrass brings a wealth of experience, having previously been the Chief Executive Officer of the Gibraltar Financial Services Commission as well serving as Executive Director of The Solicitors Regulation Authority in the UK.
Her appointment means that the BBRS has an experienced financial services leader who will be responsible for ensuring it provides an independent, transparent and effective dispute resolution service for eligible businesses with complaints.
Alexandra Marks CBE has also been appointed Chief Adjudicator, having previously been Chair of the Centre for Effective Dispute Resolution (CEDR). Marks is a distinguished lawyer. Recently Marks has served as Chair ay CEDR since 2018. Marks also currently sits as a Deputy High Court Judge.
Lewis Shand Smith, Interim Chair of the BBRS and independent Chair of the BBRS Implementation Steering Group, said “I am delighted that I can reveal the impressive leadership team for the BBRS. I believe that Samantha and Alexandra are the best possible people to bring confidence to eligible businesses with unresolved disputes that the BBRS will hear and treat their complaints both fairly and independently.”
Alexandra Marks CBE, Chief Adjudicator of the BBRS, said “It is an enormous privilege to become Chief Adjudicator of a much-needed service that will provide dispute resolution to many businesses who are unable to use alternative schemes. I look forward to launching the BBRS so that we can begin to offer a fair, transparent and independent service to the thousands of businesses who wish to have their unresolved cases reviewed.”
Samantha Barrass, Chief Executive of the BBRS, said “The BBRS will be a landmark moment for dispute resolution in the UK, bringing independent, transparent and effective closure for tens of thousands of businesses across the country. I am proud to be leading this organisation and will be working hard to ensure that we are ready for a full launch in early 2020s.”
The BBRS remains on track to be fully launched in early 2020.