Ofwat has allocated customers affected by the proposed liquidation of Aquaflow Utilities to Clear Business Water, following a competitive process. Ofwat have worked with the market operator, MOSL, to switch affected customers and they should be receiving information from Clear Business Water soon.
Ofwat has used powers under the Interim Supply Code, and stepped in to ensure affected customers were allocated a new water retailer as quickly as possible.
Customers are not tied in to their new retailer and can still shop around for the best deal in the business retail market via www.open-water.org.uk
More information and frequently asked questions about the process can be found at on the Ofwat website.
Senior Director of Customers and Casework Emma Kelso, said “Customers should be reassured that they now have a new retailer in place following the revocation of Aquaflow’s licence.”
“This is the first time that we have had to use the interim supply process to protect customers, and while it is always difficult to see a company fail, not all retailers will thrive and it is possible that in the future, others will leave the market too.”
“There are many more retailers in the market offering increased benefits for business water customers, and we expect more to join in the coming months.”