Commercial Credit & Collections Conference series

Details about the the third Commercial Credit & Collections conference taking place in September in Manchester will be announced soon.

The second Commercial Credit & Collections Conference took place on Thursday 23rd January 2020 at the Leadenhall Building, London


CVR Global and Aon’s Commercial Credit & Collections Conference series has focused on the latest updates in credit management & insolvency.

The conference examines developments in credit management and insolvency and has had specific fraud and technology focuses in the past two events.

Here is some comments from previous attendees:

“This is the second event I have attended, if you are in collections and want to understand the hurdles we face then this is the event for you!”

“Everything was informative.”

“Speakers provided key information and it is a great networking group.”

“Another interesting conference.”

“I really enjoyed the diversity of speakers and topics.”

“Concise, relevant, to the point.”

“I have gained knowledge, I thoroughly enjoyed this event.”

“The Venue was fabulous and the presentations were great.”

90% would recommend the event to a colleague

The next edition of the conference will provide Credit Manager and FDs with access to credit management and insolvency related advice. The  Commercial Credit & Collections conferences are a platform to learn more about new industry services, products, latest technology and best practice.

Attendees (Free to qualifying attendees)

  • Credit Managers
  • Credit Controllers
  • Finance Managers
  • Finance Directors (FDs)
  • Chief Finance Officers (CFOs


Agenda from the last event:

  • 9.45am Event registration
  • 10.30am Event opening speech and introduction Chair: Ian Leslie (Aon) and Co-Chair: Brendan Clarkson (CVR Global)
  • 10.40am Economic update – Mark Palmer (Hamilton FX)
  • 11.00am Another new world and all systems go (an Insolvency Practitioners view of the future but don’t forget the past!)- Adrian Hyde & Ian Defty (CVR Global)
  • 11.25am Break
  • 11.45am Guide to Technology in Credit Management: What is AI and Machine Learning do they really have a role to play in credit management – what is the right technology for my business? – Willand Brienen (Onguard)
  • 12.15 Lunch and networking
  • 13.00 Export and risk post Brexit. What effect will the UK’s departure from the European Union have on export sales? Credit risks are changing. – Susan Ross MBE, (Aon)
  • 13.25  Commercial Fraud – Lee D’Arcy (Cifas)
  • 13.50 Technology in Credit Management: Is technology in credit management being optimised and used efficiently. How will it shape the future of credit management? The panel will discuss this topic and also address other questions raised from the speaker’s presentations from earlier in the programme. Panelists include: Martin Wheeler (Cemex), Laural Jefferies (Fashion Edge) and Lisa Nisbett (Healthcare Resourcing Group )
  • 14.25 Event Finish 
  • 14.30 Post-event networking drinks: Tank & Paddle, Minster Court 3 Mincing Lane, City of London, EC3R 7AA

About the Speakers 

Brendan Clarkson, CVR Global, Insolvency Director

Brendan Clarkson has over 20 years’ experience in the debt, insolvency and credit management sectors. He specialises in both non-court and court insolvency work.

He has built close relationships with solicitors, other professionals, banks and client companies in order to understand their debt management needs. He has also developed good working relationships with government organisations. He appreciates the range of debt recovery options available to organisations, and works hard to ensure their best interests are served.

Brendan has regular contact with the credit management profession through his involvement in credit circles across the UK. He has served as chair of Surrey and Sussex CICM and is heavily involved with the institute.

Ian Leslie ACMA CGMA, Strategic Sales Director, Aon

Ian Leslie is a qualified accountant with 15 year’s experience working in the finance department, at various levels including Finance Director. During his time in finance Ian worked in a mixture of sectors including property and social housing.

In 2017 Ian joined Aon, and now works as the Strategic Sales Director in the credit solutions department specialising in structured and capital solutions to mitigate risk, promote growth, and enable businesses to achieve their strategic objectives.

He utilises his background in finance coupled with his experiences in insurance to provide innovative solutions to aid working capital.

Ian, whilst no longer in the finance department, is still an advocate for good credit management processes as well as continuous personal development and this is why he chairs the event today.



Susan Ross MBE, Aon

Susan Ross MBE, has worked in credit and political risks at Aon since 1985 and is active in the British Exporters Association.  Drawing on these experiences, she will make some thought-provoking observations about the trading environment post Brexit.





Adrian Hyde, CVR Global, Partner

Adrian Hyde is a Licenced Insolvency Practitioner and Solicitor. He joined Chantrey Vellacott in 2008 following 16 years as a solicitor in private practice. His legal career involved acting on contentious, and non-contentious, insolvency assignments, and proceeds of crime asset recovery cases.

When the opportunity arose to qualify as an IP, Adrian left the legal profession and became a Partner at Chantrey Vellacott.

The focus of Adrian’s practice is predominantly insolvencies involving litigation, asset tracing, fraud, and the proceeds of crime generally. His practice covers a wide range of matters varying in size and jurisdiction. In the UK he is regularly appointed Liquidator of companies where there are allegations of money laundering, missing trader fraud (MTIC), tax evasion or the transfer of assets prior to liquidation in order to avoid them being realised for the benefit of creditors.

In the more complex cases, there are often assets, or claims, in overseas jurisdictions. Overseas, Adrian heads the firm’s Gibraltar practice, and a substantial part of Adrian’s caseload arises from there. Since 2010 he has been the liquidator of the law firm Marrache & Co, where the three brothers that ran it stole some £30m.

He is also joint Trustee in Bankruptcy of each of the brothers, all of whom received substantial prison sentences for their part in the fraud. Adrian has more recently been appointed Special Administrator of an investment fund there that saw a multi-million-pound fraud committed against investors.

Adrian is very experienced in international asset-tracing and recovery work, and assignments have included recovering assets in USA, Panama, Monaco, Switzerland, Israel, Northern Cyprus, Russia, Kazakhstan, Tanzania, and Egypt.Adrian was awarded Corporate Insolvency Practitioner of the Year at the 2015 I&R Awards. He is also a former President of R3, the UK trade body representing members of the insolvency profession.

Willand Brienen, Onguard, Product Owner

Willand Brienen is the Product Owner of Onguard’s main product, ‘CreditManager’.

Willand previously worked as a collector, consultant and trainer for over 6 years where he gained ample knowledge and experience within the order-to-cash chain and the related Onguard’s products.

Willand is always on the lookout for new digital AI trends like predictive analysis and decision making, and how to integrate them in a thoughtful and effective way.

Ian Defty, CVR Global, Partner

Ian Defty is a chartered and certified accountant and an insolvency practitioner, with over 30 years’ insolvency experience. He was a partner in a top 20 firm until co-founding niche insolvency firm, DDJ Insolvency, based in London. Ian was instrumental in merging DDJ with CVR Global in 2017.

He is routinely involved in complex litigation as a liquidator, or office holder, to recover funds misappropriated by bankrupts, directors, advisors or other fraudulent individuals. His expertise also extends to the recovery of assets locally and overseas. A fellow of the ACCA, ICAEW and R3, Ian is also an associate member of the Proceeds of Crime Lawyers Association and sits on the R3 Fraud Panel, the R3 General Technical Committee, the Fraud Advisory Panel and the Economic Crime Prevention Group.

He is also a consulting editorial board member of Lexis PSL. Ian was voted Insolvency Practitioner of the year in 2011.

Laural Jefferies, Fashion Edge, Credit Manager

Laural Jefferies has over 20 years in Credit and currently works for Fashion Edge. Jefferies is an ambassador on the Panel for the Fashion Forum and has brought a wealth of knowledge to the forum as she was formerly the focal point of contact for the House of Fraser account.

Jefferies also serves in Governance for the CICM and is also a CICM Fellow.

Jefferies brings experience, diversity,  knowledge  and good governance to this  event’s panel session.

Jefferies is also currently short listed for the credit professional of the year award 2020.

Martin Wheeler, Cemex, UK Credit Manager

Martin Wheeler has around 30 years in Credit Management (AR, AP, O2C, Credit) of which over 20 years of this is within the Construction sector.

Lisa Nisbett, Health Care Resourcing Group, Group Credit Control Manager

Lisa Nisbett has over 20 experience in credit management and currently works for Health Care Resourcing Group Ltd (HCRG) as the Group Credit Control Manager.

With a background of recruitment/re-insurance in the B2B/consumer and public sector markets and has gained a strong knowledge of technology available in the industry.


Partners and sponsors from the January 2020 Event:


CVR Global is a leading independent firm of insolvency practitioners, specialising in reconstruction, financial distress, fraud and asset recovery, business disputes, and pension covenant reviews.


Aon provides a broad range of risk, retirement and health solutions. Our industry data and analytics deliver’s insights to clients, helping reduce volatility and improve performance.




Portfolio Credit Control are a recruitment consultancy in the UK for solely for permanent, temporary and contract credit professionals at all levels.


In the last 25 years, Onguard has evolved from being a specialist in credit management software to being a market leader in innovative solutions for order-to-cash. Our integrated platform ensures an optimal connection of all processes in the order-to-cash chain and allows sharing of critical data.

. Cifas and Graydon partnership: Cifas is a fraud prevention service in the United Kingdom. It is a not-for-profit membership association representing organisations from across the public, private and voluntary sectors. With more than 130 years of experience, Graydon is a leading provider of business information, analytics and insight.

Call 01622 437014 for details on sponsorship opportunities at the next event or email:


Previous sponsors include:

Call 01622 437014 for details on sponsorship opportunities at the next event or email:


Venue address and directions

The Leadenhall Building, 122 Leadenhall St, London EC3V 4A

122 Leadenhall Street, also known as the Leadenhall Building, is a skyscraper in London that is 225 metres (738 ft) tall. It opened in July 2014 and was designed by Rogers Stirk Harbour + Partners; it is known informally as The Cheesegrater because of its distinctive wedge shape similar to that of the kitchen utensil with the same name.

Directions: Nearest tube and mainline train station: Liverpool Street. For more information click here.

Venue map

*The event is FREE to attend for qualifying credit professionals as identified by the event organiser. Event attendees will be prioritised on the basis of being a current Credit Managers or FD. This excludes  consultancies or companies who offer supplier services such as training, cashflow management, investigations etc.
**Limited places are available sponsors, sponsor guests and some supplier commercial tickets are available – details will be qualified upon registration reviews which take place a week prior to the event. We therefore suggest that you do not book travel or accomodation before this date until you have a notification, this will be a request confirming registration instructions.
***Please note the event venue is limited to 100 people so the organiser reserves the right to cancel the attendance of non-qualifying attendees or attendees who do not respond to emails at any time. If you are in doubt about qualifying criteria then then please call 01622 437014.