Arum has announced that Russell Robinson has joined the company as a Principal Consultant and Digital Specialist.

Robinson has been entirely focused on improving customer experience through digital transformation for the past 20 years, having completed over 100 implementations.

Having co-founded Telrock, a global technology provider of modern cloud-based collections software, in 2001, Russell went on to lead the company as CEO before the company was acquired. After two more years at Telrock serving as director of product, Robinson joined FICO as Managing Director of Customer Communications Services for the EMEA region.

Arum Director of Advisory Matt Riddall said “I am very pleased to welcome Russell to Arum to lead our digital excellence consulting. Russell brings experience of over 100 worldwide digital first collections and recoveries transformations. There has never been a better time to invest in digital. Russell will support clients with digital strategy, significantly improving digital designs and implementation, reducing risk, reducing time to benefits, and improving forecast ROI”