Barclays mobile banking customers can now choose to block their ability to spend with certain types of retailer, in a move designed to help vulnerable customers struggling with addictions. The move is designed to help customers
The new feature could help those dealing with gambling problems, for example, to cut off their spending in betting shops and on gambling websites.
A button within the Barclays mobile banking app enables customers to choose which types of retailers they are able to spend with.
Attempted payments that fall within the “turned off” category will be automatically declined.
The new feature is now available to all Barclays debit card customers and will be rolled out to credit card holders in the near future.
Barclays said it will help all its customers take greater control over where their money can be spent, as well as making them less vulnerable to fraud and scams.
The bank’s work has used research from the Money and Mental Health Policy Institute set up by consumer champion Martin Lewis.
Barclays worked with the Money Advice Trust (MAT) to identify types of customer who would particularly benefit from being able to decide how and where their money is spent.
These include people with mental health issues and addictions as well as those who rely on carers or a guardian to handle their finances.
Barclays has five retailer groups where customers can control their spending:
- Groceries and supermarkets
- Restaurants, takeaways, pubs and bars
- Petrol and diesel
- Premium rate websites and phone lines
Barclays account can block purchases made from these services, not the numbers themselves – as well as gambling websites and betting shops.
Catherine McGrath, Managing Director at Barclays, said “We work with a range of advisers and partners, as well as consulting with our customers, to identify how our customers’ needs are changing and what works for them.”
“This new control feature is the latest new service that we have introduced in the Barclays Mobile Banking app that aims to give all of our customers a better way to manage their money in a simple, secure and effective way.”
Chris Fitch, vulnerability lead at the MAT, said “Technology that meets everyday banking