Target Group, the business process outsourcing and operational transformation provider, has today announced it has been selected by the BBC, following an EU procurement process, to deliver the ‘Simple Payment Plan’ (SPP). Target was awarded a two-year contract with an option to extend for up to a further two years.
The Government introduced legislation in March allowing the BBC to launch the Simple Payment trial on 1 April 2018. The objective of the scheme is to help those who most struggle to pay the licence fee, by offering a more affordable and more flexible payment plan. The cost of the licence fee will be evenly spread over the course of the year. This differs from current weekly and monthly payment plans where legislation requires the first licence to be paid over six months.
Target provides a dedicated Simple Payment Plan phone line, as well as a 24/7 online customer portal where households can make payments and view their TV licence. There are also options to pay by direct debit, PayPoint, and over the phone.
Ian Larkin, Chief Executive Officer at Target Group, said: “The Simple Payment Plan is an important trial for the BBC, and we are delighted to have been chosen to work closely with them to provide this alternative payment scheme. Target already has a proven track record of creating and implementing payment services and technology systems and can provide data driven insight and business intelligence to evolve and inform customer experience in real time. Our multi-channel customer journey is designed to make the Simple Payment Plan easy for licence payers to engage with, driving increased revenue collection.”