Cardstream has announced a fraud prevention alliance with Gala Technology, aimed at protecting thousands of embattled Card Not Present Mail Order Telephone Order (CNP MOTO) merchants.

By embedding Gala’s SOTpay technology into its Merchant Management System, Cardstream has ensured that its rapidly expanding network of reseller Partners and tens of thousands of merchants will have access to the latest ‘digital’ telephony payment technology, as detailed in the PCI SSC ‘Protecting Telephone Payments’ guidelines released in November 2018.

Adam Sharpe, Cardstream’s CEO said “MOTO merchant operators are vulnerable to damaging levels of chargeback fraud. According to recent research a staggering 81% of cardholders admit to exploiting chargeback as an easy way of dodging payment for goods. SOTpay ensures that our Partners’ merchants have full visibility of every MOTO transaction and an audit trail live on their screens that will further protect them against the growing threat of what has come to be known unacceptably as ‘friendly fraud’.”

Jason Mace, Chairman of Gala Technology said “Paying a business over the telephone is a convenience that many consumers expect, yet few merchants realise how easy it is for criminals to use stolen card data in this channel.SOTpay is a smart, secure and innovative payment platform that enhances the security of telephone payments. Placing SOTpay’s niche technology in front of Cardstream’s global network of merchants is set to bring them major relief from exploitation of the chargeback system.”

Gala is also benefitting from Cardstream’s white label platform. Its developers use Cardstream’s one-click API that takes their merchants and customers through a seamless online payment process with the SOTpay trusted, trademarked branding.