Credit Connect Media has announced that the second edition of its Connected News series will take place on Thursday 26th November at  10am.

The next discussion will focus on Customer Engagement. Speakers from Centrica and Business Stream will join supplier sponsor Aspect and Credit Connect to discuss the impact of the pandemic upon consumers and businesses. The discussion will also examine how technological innovation has influenced collections strategy during these changing times.

Connected News speaker panelist, Gary Moffat, Contact Strategy Manager (Collections) at Centrica said “I think it’s valuable and in the best interests of customers to share knowledge and learnings across industries when it comes to supporting those in financial difficulty, especially during extraordinary times when everyone is having to adapt to new circumstances and challenges. I look forward to being part of this discussion.”

Fellow panelist Martin Alderson, Global Account Director from Aspect said “Having partnered with Centrica and many other organisations throughout the coronavirus pandemic, I am looking forward to discussing the benefits of utilising applications in contact centres. I believe advances in technologies can be harnessed to provide improved collections and a better end-user experience.”

Credit Connect will also announce the 2020 Credit & Collections Technology top 20 company power list as part of the webinar. The 2019 list can be viewed here.

The Connected News series aims to highlight technological industry developments by engaging in discussions with guest speakers. Registered attendees can contribute to the discussion by submitting questions pre-event. The event is FREE to attend for qualifying collections professionals. Attendees can sign up by clicking on this link.

The event will be one of three events that Credit Connect will host during November and December this includes the Credit & Collections Technology Awards online ceremony which will this year be sponsored by Aon, Aryza and Worksmart. The ceremony will start at 2.45pm on Thursday 19th November. The Awards ceremony will announce this year’s technology innovator winners.

The event is FREE to attend. Click here to sign up for the event.

The third and biggest event will be the Credit Solutions Conference which takes place across five days between Monday 7th and Friday 11th December.

The event content will be hosted by Aon and the event will be facilitated by Credit Connect Media. The new conference will give Financial Directors (FDs), Chief Financial Officers (CFOs) and Credit Managers the tools and tips to help enable them to be stronger and more resilient in 2021.

The event will be FREE to attend for qualifying credit professionals.

By registering for this 5-day event, the attendees will gain access to numerous hours of on-demand content as well as access to daily live webinar panel discussions and speaking sessions.

The event will forecast the economic outlook for 2021 with leading economists joining the debate on Brexit. The key themes of risk and technology will also be debated.

The content for the event will be only be shared in the five-day window and won’t be available after 11th December so attendees are advised to sign up now and allocate time to view the content during the week.

To reserve your space at the conference click here.

The agenda includes high profile speakers which include TV News presenter Declan Curry, former Rugby Union player and coach (Italy coach between 2016-19) Conor O’Shea and Justin Hughes from the Red Arrows. .The latest agenda can be viewed here.

There are a limited amount of speaker slots still available. If your company is interested in joining one of the panel sessions in December or wants to join a future event discussion then please email or call 01622 437014.

The events follow up the successful launch of the Online Collections Technology Think Tank which will take place again in March next year, More news on new online virtual events for 2021 will be announced soon.”

Colin White Founder of Credit Connect Media said “I am really pleased to confirm the dates of all three events with  more new events planned for 2021.”

“All Credit Connect events are focused on creating an engaging environment by using industry polls and inviting live questions from the audience. Most of these events will very much be discussion-based rather than powerpoint presentation format so we hope attendees will find the discussions valuable. In these testing times, we will continue to make these online events free to attend”

More digital events will be confirmed and announced in the forthcoming months. If your company is interested in finding out more then please call 01622 437014 or email

FORTHCOMING EVENTS (click on links to register):