The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase industries, has appointed Peter Hayle to the newly-created role of Director of Finance and Operations.

Hayle, who has a career spanning more than 30 years, will have a broad role supporting the CSA executive team, enabling the CEO and the Board to deliver on Strategy and Policy while Hayle focuses on the operational and financial performance of the Association. He will also support the wider HQ teams – including Learning & Development (L&D), Regulatory Compliance, and Marketing & Events – as they expand their services to meet members’ needs.

A Fellow of the Institute of Chartered Accountants in England and Wales (FCA), Hayle worked in Fund Management for ten years, and is well-versed in managing businesses operating in a tightly regulated environment. Hayle joins from Durham County Cricket Club where he was Financial Director. He was also the former Finance Director at Newcastle-based Reeds Rains, the real estate business, and spent four years with Sage, latterly in Group M&A.

John Ricketts, Chair of the CSA, says this senior appointment helps facilitate the Association’s ongoing programme of change: “Our industry is becoming increasingly complex, and Hayle’s appointment will allow the CSA CEO and the Board to focus on critical areas of lobbying, strategy and policy, safe in the knowledge that the financial wellbeing and operational performance is in safe hands.”

“As the Association expands, especially in critical areas such as L&D and targeted apprenticeships, it is clear that we need to have the infrastructure and resource in place to support our members’ needs.”

Hayle trained as an accountant with KPMG in Newcastle after graduating with a BA (Hons) from the University College London.

His appointment follows soon after Henry Aitchison, a former senior policy adviser with the FLA and OFT, joined the Association in the newly-created role of Head of Policy.