The Credit Services Association (CSA), the voice of the UK debt collection and purchase industry, has appointed Zoe Dellow as its new Senior Learning & Development Consultant to further drive the CSA apprenticeship programme.

Dellow will be working with members and the wider industry on the Association’s Learning & Development (L&D) initiatives to ensure a structured and relevant career development journey for apprentices and other employees undergoing training. She will report to the CSA Head of Learning and Development, Fiona Macaskill.

Dellow has more than 25 years’ experience as a trainer in the financial services sector, including several years at Santander and its associated companies where she was responsible for designing and delivering quality training programmes, as well as remotely managing and coaching new graduate employees. She acquired the TAP Training Accreditation while working at Orange UK.

Dellow says she was attracted to the role by the CSA’s desire to drive positive change in the industry “This new role provides an exciting opportunity to use my training experience to help drive continuous improvement within the collection sector, supporting compliance as well as best practice.”

The CSA was recently awarded a contract to deliver its new Level 4 Regulatory Compliance Officer Apprenticeship programme to the government’s Office for Product Safety and Standards (OPSS).