The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has hailed the success of this year’s UK Credit and Collections Conference Gala Dinner (UKCCC).

This year’s event took place at the newly refurbished four-star Crowne Plaza in Stratford-Upon-Avon on 13 September. The conference was divided into morning and afternoon plenary sessions, including a rousing address from CSA President John Ricketts, a panel debate on the potential opportunity and threat posed by Open Banking, and a keynote address by Nathalie Nahai on the psychological drivers required to effect change that ultimately lead to action.

The Gala Dinner, which included the Credit and Collection Technology Awards 2018 powered by Credit Connect, took centre stage in the evening session, hosted by ex-political adviser turned comedian Matt Forde.

A record number of entries were reported, with a shortlist of 110 finalists from nearly 80 companies across 18 categories, which are covered by four main headings of Credit, Collections, Credit & Collections services and Innovation. The awards recognise best-in-class business solutions across complex issues such as affordability, customer engagement and compliance, as well as teams and individuals.

Colleen Peel, Head of Marketing and Events at the CSA, said it was a memorable event: “A good conference will always deliver a surprise or two to keep delegates engaged, and this year’s gala dinner and awards was no exception. The Credit and Collection Technology Awards featured entries from some familiar names as well as relative newcomers to the industry, making them particularly diverse and exciting this year. We would like to extend our congratulations to all of the winners on the night.”

The full list of winners can be found here –