The Credit Services Association, the voice of the debt collection and debt purchase sector, has reported the success of its first virtual members’ business update event, one of a series of virtual events which brings together a host of expert speakers who deliver bitesize presentations on specialist subjects and then expand on these at weekly meetings which follow, giving attendees the time to share details with colleagues who would benefit from attending

Separately, the Association has confirmed the dates for its 2021 annual conference – UK Credit and Collections Conference (UKCCC) – which will be held at Newcastle Crowne Plaza on Thursday 9th September 2021.

Colleen Peel, Head of Marketing and Events, says the Association successfully moved its event schedule online in March: “We have been delivering at least one online member event each week since lockdown, and used the crisis as an opportunity for us to check in with members and give them a platform to share information and learn how others are operating  during the pandemic.”

“The new Business Update events were introduced to broaden our offerings over and above checking in with members. They offer a host of expert speakers on specific topics of interest to members firms and we have so far covered topics such as GDPR, staff mental health and wellbeing, HR responsibilities, the Senior Managers and Certification regime (SMCR), Business interruption insurance and more.  We are then building these presentations out by inviting speakers back to expand on their subject areas at a longer, dedicated meeting.”

The CSA says it has other virtual events in the coming months include its CSA Compliance meetings and Regulation roundtables which will continue to run (virtually) throughout October and November.