Fintech business DebtStream has announced that it has partnered with Qualco to power their digital capabilities providing highly personalised and flexible self-service customer journeys within the company’s collections & recoveries platform.

DebtStream has said that it aims to transform the collections landscape with their digital self-service solution focused on delivering engaging experiences for customers in financial difficulties.

The company was founded by Gareth Bailey, Martin O’Donnell and Leonardo De Freitas who have extensive backgrounds in collections and recoveries with a passion for delivering compelling customer experiences.  The team have held a broad spectrum of roles over the years from collections call centre operations, collections strategy, digital strategy through to UX/UI web design and software development.

The founders say that they have recognised a substantial gap in the market for a digital collections web platform that delivers a highly personalised experience for users whilst also being quick and simple to implement for collections operations. 

DebtStream was set up in 2019 and were self-funded as they created small-scale proof-of-concepts to understand industry appetite for their solution.  Following positive support in the market and appetite for their product they have accelerated their go to market strategy and have already secured two clients.

Gareth Bailey, CEO at DebtStream said “The collections and recoveries industry has traditionally lagged behind many other industry sectors when it comes to technology adoption and evolution.  Customer behaviour in this sector has created an overwhelming demand for digital transformation to enable them to engage how and when it suits them.”

DebtStream believes that the collections industry needs to evolve to support the needs and wants of the customers that it serves.  Customer engagement and channel choice have shifted over recent years as the front-end experience for consumers whether banking, utilities or general online shopping.  We now see new companies offering purely digital banking with no branches, and accounts being managed entirely from a mobile device which has increased consumer demand for digital services. 

The company says they are aiming to fulfil the consumer need for a digital self service channel within the debt collection and recovery sector whilst also meeting the needs of businesses to become more efficient across their operations whilst supporting the needs of their customers.

Having designed, developed and deployed digital collections products within the sector for many years supported by forming great relationships across the industry, the team has been able to gain invaluable insight into the collections and recoveries market.  This vital information and feedback cycle allow them to continuously develop and enhance their product to react to the ever-changing economic and consumer landscape, building on their existing highly configurable digital platform.

Martin O’Donnell, CPO at DebtStream said “We are really excited to announce this partnership.  Combining the extensive experience of QUALCO providing the industry with robust Collections & Recoveries platforms across Europe for the last 20 years along with DebtStream’s ambition to transform the digital collections landscape, will allow DebtStream to gain rapid market traction across the UK and Europe.”

Terry Franklin MICM,  Global Business Development Director at Qualco said “Our partnership with DebtStream comes at an exciting time in the evolution of Qualco.  Through this partnership we will combine our market leading collections and analytical decisioning software capability with their powerful digital engagement tool to give our clients an effective and modern way to engage their customers.  A holistic solution that delivers cost savings, enhances customer experience, accelerates cash flow and reduces bad debt.”

Debtstream team (left to right): Leonardo, Gareth and Martin