Experian has combined its flagship decision management platform with its market-proven collections product Tallyman to offer a cost-effective, compliant and customer-focused approach. PowerCurve Collections will unlock the full potential of data and analytics, allowing companies to make decisions based on the needs and situations of individual customers.
“Every contact with a customer is an opportunity to strengthen the relationship, even when it comes to debt collection,” said Matthew Stewart, senior vice president, global software product management for Experian. “With PowerCurve Collections, companies can use data and analytics to drive decisions like how often to contact customers, the most effective way to reach them and the most effective times. In addition, customers can take a more active part in how they manage their debt, helping them meet their financial goals. The result is a more tailored and personalised approach, which is better for the customer and the business.”
PowerCurve Collections enhances customer information with data from a range of sources to create a complete and accurate view of an individual. Then it brings these insights together with analytics to inform precise actions that are proven to increase recoveries and deliver a better customer experience. The best action may be a high-touch outreach effort or one that’s more automated, connecting customers to a convenient, discreet self-service portal. Sometimes doing nothing is the right approach, and understanding which customers are most likely to pay on their own is critical to that decision. PowerCurve Collections has the operational capabilities to handle these actions easily. In the end, companies have a cost-effective, compliant collections process that focuses on customers and their satisfaction.