The 2019 winners of the Consumer Credit Awards 2019 have been revealed at a ceremony in London. Launched in 2016, Fair for You, a pioneering not-for-profit emerged as the big winner on the night taking home three awards, including ‘Firm of the Year’, ‘Treating Customers Fairly Champion’ and ‘Customer Service Champion’, beating some of the UK’s largest consumer credit businesses along the way. Fair for You is a lower cost alternative to weekly payment stores.

Tandem Bank, a challenger bank which offers a range of banking products, including a credit card took home ‘Innovation of the Year’ and ‘Best Credit Card Provider’. Tandem Bank announced that it had crossed the half a million customer mark in January of this year.

Conduit took home the ‘Best Newcomer’ award. Conduit is a wholly owned subsidiary of Five Lamps, a Teesside-based social enterprise which delivers a unique proposition designed to “create opportunities and transform lives.”

Over 27,000 consumers voted in this year’s Consumer Credit Awards, sharing their thoughts on over 120 firms. As part of the voting process, consumers shared a range of feedback including ratings for customer service, whether they feel fairly treated or not, as well as commentary to sum-up their overall experience with the consumer credit firms they do business with.

Michael Fotis, the Founder of Smart Money People, who run the awards said “Being able to access credit in a quick and fair way is central to the lives of many UK consumers. The big winners of the Consumer Credit Awards 2019 are newer firms that are challenging the status quo and delivering unique propositions that help customers to live better lives.”

2019 Winners list:

  • Firm of the Year: Fair For You
  • Innovation of the Year: Tandem Bank
  • Treating Customers Fairly Champion: Fair For You
  • Treating Customers Fairly Champion Runner-Up: Admiral Financial Services
  • Customer Service Champion: Fair For You
  • Customer Service Champion Runner-Up: Skyline Direct
  • Digital Champion: Oakbrook Finance
  • Best Newcomer: Conduit
  • Best Credit Card Provider: Tandem Bank
  • Best Guarantor Loan Provider: Amigo
  • Best Car Finance Provider: MotoNovo
  • Best Loan Provider (lending >£2.5k): Bamboo
  • Best Loan Provider (lending <£2.5k: Sunny
  • Best Pawnbroker: H&T
  • Best Consumer Credit Broker: Click Finance
  • Technology Partner of the Year: Equiniti Credit Services
  • Innovation of the Year (Partner): LendingMetrics