The Financial Ombudsman Service has published its latest six-monthly complaints data on individual business and groups today. The data features complaint numbers about banks, insurance companies and other financial businesses received by the ombudsman service between 1 July – 31 December 2017.

• 219 businesses feature in the complaints data – down by 11% when compared to the first six months of 2017 ( H1 2017).
• Total of 165,406 new complaints – a decrease of 3% when compared to H1 2017 (170,083).
• Of this figure, 92,231 were about PPI – an increase of 3% when compared to H1 2017 (89,513).
• Consumer credit complaints continued to increase – up 11% to 16,328 when compared to H1 2017 (14,752).

Bank of Scotland was the most complained-about mortgage and home finance firm.The figures show the Lloyds Banking Group arm had 559 new claims made against it. Santander UK was second with 520, while Barclays UK logged 320. Nationwide had 276 such grievances taken up by FOS and RBS’s NatWest division had 270.

The latest tables and information can be viewed here.


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