Freedom Finance and Optimum Credit agree on a new identity partnership with Nivo meaning that customers applying for a second charge mortgage can now use Nivo’s secure communications platform to Nivo ID Passport their personal details and biometric identity profile from broker to lender, cutting out days of effort and speeding up approvals.

Freedom Finance have been using Nivo to digitise their broker operations since 2018. The technology allows customers to engage with agents over secure instant messaging and combines features such as biometric identity verification and open banking to improve the application process.

Craig Collins, Wholesale Director for Optimum Credit said “Receiving customer ID information from Freedom Finance through Nivo’s secure platform allows us to deliver a smoother and quicker journey through a platform that customers can actively engage with. It helps us to reduce identity theft and impersonation risks and has enabled us to eliminate some traditional processes saving significant amounts of customer effort. Being able to offer this service helps us keep ahead of the market by delivering a great experience for our customers.”

Josh Bowe, Head of Digital Operations for Freedom Finance said “We hear a lot of talk in the industry about a future where customers can share a central trusted identity with multiple providers, so we’re proud to have partnered with Nivo to actually make it happen for the first time in our industry. It’s the latest in a series of customer focused improvements we’ve delivered together, and we’re already seeing the benefits of passporting an increasing number of customers through to Optimum through the service.”