Software development company, Intelligent Environments (IE) has announced it has launched the latest iteration of Interact® Collect – a solution that finally rewires the debt recovery and reconciliation process for the digital world.
Simon Cadbury, Director of Strategy at Intelligent Environments. said “Intelligent Environments continues to reduce the friction of managing debt, taking the collections and recoveries processes into the digital age. Interact Collect is perfect for any organisation that would benefit from enhancing their receivables process. It is suitable for both consumer and business debt.”
“The business case is hugely impressive. For example, undertaking an Income & Expenditure review over the phone takes, on average, 40 minutes. So, by moving this online and integrating it with Open Banking APIs, we are not only driving a huge saving in contact centre time but also offering a vastly superior customer experience.”