Debt Purchaser, Lantern, has announced that it has achieved a Silver Award from Investor in Customer (IIC) having passed through their assessment process.
Lantern, who were first assessed last year, gained an IIC Silver in 2017 and have maintained that standard.
Danny Pickering, Director of Smile Customer Experience, who facilitated the assessment on behalf of IIC said “From the outset the CEO, Directors, Management and Staff at Lantern have been fully engaged in the IIC process. They have made a companywide commitment to continuous improvement of their customers experience This result is reward for the effort and time they have employed in this area. All at Lantern are fully committed to implementing further changes and improvements resulting from the valuable insights and feedback received from customers and staff from the IIC assessment. We are very much looking forward to continuing our close relationship with Lantern.”
Denise Crossley, CEO of Lantern, added “This is such a fantastic achievement and testament to our culture throughout the business, top down to bottom up, in ensuring a great customer journey despite the difficult circumstances our customers may find themselves in. The Lantern team are to be applauded! Our IIC project for 2019 has already been labelled ‘Going For Gold’!